Associate Claim Representative Workers Compensation

Location: Hybrid, MD - Hunt Valley, United States

Salary: $53,800.00–$88,800.00 annual base salary

Company

hirify.global is a property and casualty insurance company serving customers and communities for over 170 years.

What you will do

• Complete structured virtual, classroom, and on-the-job training in insurance policies, claim processes, systems, and procedures.
• Review, investigate, document, and develop action plans for Workers Compensation claims under close supervision.
• Assess coverage, compensability, exposure, policy terms, claim facts, and potential fraud.
• Gather information from policyholders, claimants, witnesses, medical providers, and other third parties, and communicate claim status to relevant parties.
• Maintain accurate claim records, participate in telephonic and onsite file reviews, and coordinate medical treatment when appropriate.
• Obtain and maintain required insurance or adjuster licenses within three months of starting the job and remain open to continuous learning in AI and digital transformation.

Requirements

• High School Diploma or GED and one year of customer service experience.
• Bachelor’s Degree.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain an active adjuster license where required by state law and maintain relevant insurance licenses.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook, with willingness to learn claims management systems.
• Strong verbal and written communication skills, sound judgment, effective decision-making, exceptional customer service, attention to detail, and organizational skills.
• Ability to manage multiple tasks, prioritize effectively, resolve conflicts, facilitate productive discussions, and negotiate.
• Demonstrated openness to continuous learning.

Culture & Benefits

• Hybrid work model designed to support flexibility.
• Health insurance for employees and eligible family members from the first day of employment.
• Dollar-for-dollar 401(k) matching on the first 5% of eligible pay, subject to an annual maximum, plus a pension plan funded by hirify.global.
• Minimum of 20 paid time-off days annually and nine paid company holidays.
• Wellness, mental health, caregiving, counseling, health coaching, volunteer, and charitable matching programs.