Customer Partner, Leader (Operations) (Robotics)

Location: Remote in the USA with up to 40% travel to client locations and company headquarters; a valid driver's license and the ability to drive and/or fly are required.

Salary: $147,000–$215,600 base pay annually; compensation may vary based on job-related knowledge, skills, and experience. Benefits include medical, dental, vision, disability, 401(k), PTO and/or other benefits.

Company

hirify.global develops an AI-powered robotic and software platform for warehouse automation and supply chain operations.

What you will do

• Serve as the primary contact for customer escalations, clarifying operational needs, performance gaps and priorities.
• Drive resolution of site-level challenges involving spare parts, installations, maintenance, downtime events and process breakdowns.
• Partner with leadership and internal stakeholders to optimize bot allocation, fleet visibility and system throughput across the network.
• Execute spares and warranty programs, maintenance strategies and bot hardware retrofits while tracking progress and removing roadblocks.
• Analyze site performance data to identify trends, outliers and improvement opportunities.
• Translate findings into actionable recommendations and drive cross-functional teams toward corrective measures and improved system performance.

Requirements

• Bachelor's degree in business, operations or a related field, or equivalent experience.
• Minimum of 10 years of related experience or equivalent work experience.
• Experience in customer success, account management, operations or related customer-facing functions.
• Strong analytical skills, including interpreting operational data, identifying performance trends and presenting actionable insights.
• Excellent communication and relationship-management skills, including the ability to engage credibly with customers and internal leaders.
• Ability to influence stakeholders without direct authority, remove roadblocks and manage multiple priorities in a fast-paced environment.
• Valid driver's license and ability to drive and/or fly to client locations and company headquarters.

Nice to have

• Experience in supply chain, robotics, logistics, fulfillment, warehouse automation or large enterprise customer environments.

Culture & Benefits

• Remote work arrangement in the USA with up to 40% travel.
• Travel expenses are reimbursed according to program guidelines; a corporate credit card may be provided based on role and travel requirements.
• Medical, dental, vision, disability, 401(k), PTO and/or other benefits.
• Work in an environment focused on innovation, collaboration and diverse perspectives.