Account Manager (Cloud Networking)

Location: Remote, France

Company

hirify.global provides Network as a Service, connecting businesses to cloud providers, data centers, and each other through a global infrastructure platform.

What you will do

• Manage, grow, and retain revenue across a portfolio of high-value strategic customers in France.
• Build relationships with customer stakeholders, including senior and executive contacts, and lead business reviews and success planning.
• Develop account plans covering customer priorities, risks, stakeholders, and growth opportunities.
• Drive product adoption, renewals, upsell, cross-sell, and customer lifetime value through consultative engagement.
• Track account health, customer sentiment, risks, pipeline activity, forecasting, and reporting in Salesforce.
• Coordinate with Sales, Solutions Architecture, Finance, Operations, and Marketing to resolve service issues and support revenue growth.

Requirements

• 5+ years of experience in Customer Success, Strategic Account Management, Account Management, or equivalent roles in enterprise software, internet, cloud, or telecommunications.
• Experience managing high-value or strategically important customers in a high-touch environment.
• Strong commercial acumen, consultative sales skills, and proven experience driving retention, adoption, upsell, and cross-sell.
• Ability to build relationships with senior and executive stakeholders, identify customer pain points, and propose solutions that deliver tangible value.
• Ability to work effectively in fast-paced, technical environments with shifting priorities and across global teams.
• Excellent written and verbal communication skills.
• Confident use of CRM platforms such as Salesforce for account records, opportunity pipelines, forecasting, and reporting.
• Understanding of enterprise cloud, networking, and virtualised compute environments is highly desirable.
• Fluent French and English, with the ability to present to customers and internal stakeholders in both languages.

Culture & Benefits

• Flexible working environments with a collaborative, supportive, and customer-focused culture.
• Birthday leave, health and wellness program, and five days of paid study leave.
• Generous study and training allowance.
• Creative workspaces, recognition awards, and a global team environment.

Hiring process

• Candidates who meet the selection criteria will be invited to an interview.
• Applications are treated in confidence; recruitment agencies are not accepted.