Senior Customer Implementation Specialist (HRTech)

Location: Lehi, Utah, United States; hybrid schedule with in-office presence on Tuesdays, Wednesdays, and Thursdays

Base salary: $90,000–$105,000 per year, plus performance-based bonus and equity eligibility.

Company

hirify.global is a Series B HR technology company building an all-in-one HR, payroll, and hiring platform for the hourly workforce, serving brands including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culver's.

What you will do

• Lead high-complexity implementations for large, multi-site and enterprise customers with minimal oversight.
• Guide clients on change management, system adoption, business process transformation, and implementation best practices.
• Educate customers on hirify.global's HR and payroll tools, identify product gaps, and recommend tailored configurations.
• Own end-to-end project planning, stakeholder management, risk mitigation, and successful go-live.
• Collaborate with Sales, Product, Engineering, and Customer Success to share feedback and influence roadmap priorities.
• Improve scalable implementation processes, documentation, and templates while mentoring peers and delivering executive-level onboarding presentations.

Requirements

• 5+ years leading SaaS implementations for complex or enterprise-level clients, ideally in HRIS, payroll, and/or B2B software.
• 5+ years in a customer-facing consulting, implementation, or technical onboarding role.
• Experience managing multiple high-touch onboarding projects simultaneously.
• Strong cross-functional collaboration and communication skills, especially with Product and Engineering.
• Experience advising clients on process design, adoption strategy, and change management.
• Strong project management skills, including building and managing project plans and Gantt charts.
• Comfort using Salesforce and implementation or project management software.
• Ability to train and mentor junior implementation specialists.

Nice to have

• Payroll, compliance, or HRIS domain knowledge.
• 1–3 years of startup experience; prior customer success experience is an additional advantage.

Culture & Benefits

• Mission-driven, values-based company focused on deskless workers and local businesses.
• Early-employee opportunity at a Series B hyper-growth startup with access to the founding team and industry veterans.
• Medical, dental, and vision coverage; the company pays 95% of employee premiums and 85% of dependent premiums.
• 401(k) plan, pre-tax commuter benefits, flexible PTO, office amenities, and a stocked kitchen.
• Competitive salary, performance-based bonus eligibility, and equity package.