IT Support Engineer

Location: New York, United States; hybrid with 4 days per week on-site in the New York office and 1 day working from home.

Company

ElevenLabs is an AI research and product company developing voice, speech, music, image, video, and AI audio platforms for consumers, creators, developers, and businesses.

What you will do

• Manage the device lifecycle, including laptop procurement, setup, returns, and secure wiping.
• Provide on-site IT support for New York colleagues and support office expansions and buildouts.
• Maintain reliable meeting rooms and AV equipment.
• Serve as the first point of contact for end-user support by logging, prioritising, resolving, and communicating ticket progress.
• Run IT onboarding calls, contribute to IT initiatives, and build automations and Slack bots.
• Write and maintain internal IT documentation, fixes, processes, and playbooks.

Requirements

• Friendly, end-user-focused attitude and genuine enjoyment of helping people solve problems.
• Strong organisational skills, attention to detail, and a proactive mindset.
• Solid IT fundamentals covering macOS, iOS, Android operating systems, networking basics, SaaS tooling, and AV systems.
• Hands-on experience with an MDM platform such as Jamf, Kandji, Fleet, or similar.
• Experience with Okta or a similar identity provider, including access management principles, SSO, MFA, and user/group management.
• Willingness to learn new tools and technologies quickly.
• Clear written and verbal communication skills, including the ability to write helpful documentation.

Nice to have

• Prior experience in a high-growth or startup environment.
• Experience in a customer-facing or public-facing role.
• Experience with Agentic AI tooling.
• Familiarity with bash scripting.

Culture & Benefits

• High-velocity environment with rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• AI-first culture focused on excellence, impact, and innovative work.
• Annual discretionary stipend for professional development and social travel.
• Annual company off-sites and monthly co-working stipend for employees not near a main hub.
• Stock options and competitive compensation.