IT Administrator - Help Desk (Windows/macOS)

Location: Huntington Beach, California, United States. The role provides desk-side support at headquarters and remote sites, requires travel of approximately 10–20% during new site development, and includes extended hours and weekend availability as needed. Applicants must be authorized to work in the United States under ITAR requirements or be eligible to obtain the required authorizations.

Salary: $32–$40 USD per hour.

Company

hirify.global is a rapidly growing defense technology startup founded in 2023 that develops autonomous defense platforms and decentralized defense systems through advanced manufacturing and engineering.

What you will do

• Manage the Jira Service Management queue, triage and resolve Tier 1 and Tier 2 tickets within SLA, and escalate issues to systems and network teams.
• Provision and support Windows and macOS laptops, including imaging, MDM enrollment, EDR and encryption checks, peripherals, and printers.
• Manage employee onboarding and offboarding, including device preparation, Okta activation, IT orientation, device recovery, and same-day deprovisioning.
• Support Microsoft 365, Okta, conferencing and AV systems, and shared shop-floor workstations.
• Provide desk-side support for sites without local IT personnel, including new site openings.
• Maintain knowledge base articles, asset records, loaner equipment, spare equipment, and participate in the IT support on-call rotation.

Requirements

• 2+ years of IT support experience at a company with 200+ employees.
• Windows and macOS troubleshooting experience, plus Microsoft 365, Okta or an equivalent identity provider, MDM enrollment using Intune or Jamf, printer support, and conferencing/AV support.
• Experience with ITSM ticketing such as Jira Service Management or a similar system, including clear ticket writing.
• Awareness of NIST SP 800-171 and ITAR obligations as they apply to support work.
• Availability for extended hours and weekends as needed.
• Willingness to travel approximately 10–20% during new site development.
• Must meet applicable U.S. ITAR authorization requirements and be authorized to work in the United States.

Nice to have

• IT support experience across multiple sites or in a manufacturing environment.
• Previous experience in defense, aerospace, or cleared-facility industries.
• Industry certifications such as CompTIA A+, Network+, or Security+.
• Basic PowerShell scripting and automation knowledge.

Culture & Benefits

• Startup environment focused on autonomous defense platforms, rapid innovation, advanced manufacturing, and national security.
• Healthcare, dental and vision coverage, retirement savings, and paid time off.
• Performance-based incentives and equity participation through stock options or equity.
• Funding for continuing education, training, and professional development.
• Transparent compensation tiers and decisions, with an on-call support rotation.