IT Support Engineer (AI)

Location: San Francisco, United States; onsite

Salary: $130K–$160K per year

Company

hirify.global builds AI-powered growth infrastructure, including data, personalized campaigns, workflows, and agents for B2B companies.

What you will do

• Triage and resolve requests involving access, software provisioning, onboarding, offboarding, hardware, and general helpdesk support.
• Provision and deprovision accounts, coordinate hardware, and execute end-to-end onboarding and offboarding.
• Configure and improve the AI-powered ITSM platform, including request categories, intake workflows, and queues.
• Support conference room AV, networking equipment, peripherals, and general office technology.
• Administer Google Workspace, Slack, Zoom, Notion, and other core SaaS tools.
• Coordinate device provisioning, shipping, receiving, asset tracking, documentation, and opportunities for automation.

Requirements

• 3–5 years of experience in IT support, helpdesk, or a closely related role.
• Strong service delivery skills, including prioritization, queue management, and clear communication.
• Hands-on experience configuring and managing ITSM platforms.
• Broad SaaS administration experience with Google Workspace, Slack, Zoom, Notion, and similar platforms.
• Experience with conference room AV, Meraki or similar networking equipment, and common peripherals.
• Experience supporting onboarding and offboarding workflows end to end.
• Technical fluency with SaaS platforms, macOS, and basic identity and access management, including provisioning, deprovisioning, and group management.
• AI-forward and process-oriented mindset, with the ability to use AI tools, identify inefficiencies, and improve support operations.
• Clear communication skills and a focus on reliable employee support.

Nice to have

• Experience launching or using Serval ITSM.
• Experience at a fast-scaling startup where IT processes were being built.
• Familiarity with Okta or similar identity platforms at user/admin level.
• Experience building workflows or automations in an ITSM or similar platform.
• Exposure to broader automation tooling.

Culture & Benefits

• Work in a newly scaling IT function and help shape the helpdesk operating model.
• Access to world-class coaches specializing in creativity, management, and other areas.
• Join an AI-forward company focused on making support operations smarter over time.
• Collaborate closely with the Head of IT while owning a highly visible employee-facing function.