Staff Software Engineer, Messaging Experience

Location: New York City; hybrid work

Salary: $184,000–$299,812 annually for candidates based in the United States; expected OTE of $204,000–$332,400 annually, including bonus or commission.

Company

hirify.global provides a customer engagement platform for cross-channel messaging, journey orchestration, AI-powered decisioning, and personalized customer experiences.

What you will do

• Build, maintain, and evolve Canvas, the flagship visual programming interface for messaging orchestration and delivery.
• Set technical direction, architectural standards, best practices, and quality improvements across the division.
• Lead ambiguous, multi-team projects from problem framing and design through implementation, rollout, and operational support.
• Help mature messaging channels and build flexible, robust primitives for sophisticated marketing use cases.
• Mentor engineers through architecture reviews, code reviews, pairing, and clear communication of technical decisions and business outcomes.
• Improve reliability, observability, error handling, incremental rollouts, shared orchestration frameworks, real-time dashboards, automated journeys, and code-generation tooling.

Requirements

• 7+ years of software engineering experience, including meaningful experience as a technical leader influencing multiple teams or complex product systems.
• Experience building foundational backend systems at scale and complex, performant web-based user interfaces.
• Full-stack experience with Ruby on Rails and modern frontend environments using TypeScript and React.
• Experience designing and shipping foundational infrastructure, including frameworks, libraries, or platform services used by many engineers.
• Strong architectural judgment, including decisions about abstraction, simplicity, and technical investments for a maturing product suite.
• Effective communication and mentoring skills, with the ability to translate technical debt into business risk and elevate engineers through coaching and technical vision.
• Ability to identify high-leverage work, build consensus across teams, and deliver projects with minimal direction in highly ambiguous situations.
• Staff Engineers are expected to remain hands-on and design and build foundational systems and frameworks.

Nice to have

• Experience with shared component libraries or design system primitives.
• Experience with real-time systems or event-driven architectures for message orchestration.
• Experience with developer experience tooling such as code generation, scaffolding, or CI/CD for large-scale codebases.
• Experience maturing a product from early stage to enterprise scale without losing developer velocity.

Culture & Benefits

• Hybrid ways of working with a curated in-office experience focused on community, connections, and innovation.
• Competitive compensation that may include equity, retirement and employee stock purchase plans, and flexible paid time off.
• Medical, dental, vision, life, disability, fertility, and equal paid parental leave benefits, varying by location.
• Professional development through career pathing, learning platforms, and a yearly learning stipend.
• Volunteer Week, donation matching, Employee Resource Groups, and a collaborative, transparent culture.

Hiring process

• AI-assisted tools may analyze application materials and support scheduling, interview recording, and note summarization; recruiting teams remain responsible for hiring decisions.
• Candidates may opt out of AI-assisted application review through the application form. Candidates for New York City roles may request an alternative selection process or reasonable accommodation under NYC Local Law 144.