Sr. Strategic Operations Director (Life Sciences)

Location: Durham, North Carolina, United States of America; candidates must reside in the same country where the job is located. The role requires 25% travel.

Annual base pay: $123,400–$343,800, with the actual offer varying by qualifications, location, and schedule. Incentive plans, bonuses, and benefits may also apply.

Company

hirify.global provides clinical research services, commercial insights, and healthcare intelligence for the life sciences and healthcare industries.

What you will do

• Lead strategic planning, business development support, and strategic account management initiatives for a designated customer.
• Direct global customer account governance and oversee hirify.global and customer project teams across product development programs.
• Develop customer-specific operating manuals, rules of engagement, operational norms, and best-practice adherence.
• Manage portfolio delivery against quality, timeline, financial, contractual, and milestone objectives.
• Lead customer communication, escalation planning, relationship management, governance committees, and operational action plans.
• Review pipelines and future customer needs, support resource forecasting, and contribute to proposals, budgets, commercial feasibility, and sales initiatives.

Requirements

• Degree in life science, business management, or a related field.
• 15 years of experience in the pharmaceutical, CRO, or related industry, including clinical operations, CRA, commercial, business development, data management, project management, laboratory, pre-clinical, or another operational function; an equivalent combination of education, training, and experience is accepted.
• Knowledge of contractual obligations, processes, and customer accounts.
• Excellent motivation, team-building, leadership, presentation, negotiation, communication, and customer-service skills.
• Problem-solving, judgment, and decision-making skills.
• Ability to deliver results against quality and timeline metrics.
• Strong software and computer skills, including Microsoft Office applications.
• Ability to establish and maintain effective relationships with coworkers, managers, and clients.

Culture & Benefits

• Full-time employment with annualized base pay of $123,400–$343,800.
• Benefits may include health and welfare coverage and other company benefits.
• Incentive plans, bonuses, or other compensation may be offered depending on the position.
• Equal opportunity employment and a zero-tolerance policy for fraudulent or materially misleading application information.

Hiring process

• All application information and credentials must be truthful and complete; false statements, misrepresentations, or material omissions may result in disqualification or termination.