Customer Service Manager

Location: Liverpool, NY, United States; on-site. The position manages a Syracuse-based customer service team.

Salary: $106,275–$141,700 per year.

Company

hirify.global is a global materials science and digital identification solutions company operating in more than 50 countries with approximately 35,000 employees.

What you will do

• Set goals, strategies, and operational initiatives for the customer service team to drive divisional metrics and organizational growth.
• Attract, retain, coach, and develop talent while managing performance through feedback and annual reviews.
• Oversee high-volume customer service operations, including staffing changes for fluctuating order volumes, seasonal peaks, and tight delivery windows.
• Handle critical customer disputes, supply chain challenges, and end-to-end order processing through logistics communication.
• Analyze workflows, remove operational bottlenecks, track KPIs, and manage operational budgets.
• Partner with Commercial, Sales, and Finance leaders and communicate with senior enterprise leadership.

Requirements

• At least 3 years of customer service or operations management experience in a fast-paced environment.
• Proven experience in team building, staff retention, talent development, and conflict resolution.
• Expertise in high-volume workflow management.
• Excellent written and verbal communication skills.

Nice to have

• Strong retail management background and leadership experience.
• Hands-on experience or functional product knowledge in workwear or team sports equipment and apparel.

Culture & Benefits

• Full-time, on-site role in a fast-paced, high-volume environment.
• Healthcare network, company-paid life insurance, paid time off, and a 401(k) plan with automatic and matching contributions.
• Inclusive, open, and collaborative culture focused on curiosity, courage, innovation, and diversity of thought.
• Employment is contingent on post-offer background screening and drug screening.
• Identity verification may include video or in-person interviews and a brief photo.