Customer Service Department Manager

Location: On-site at the Texas Branch in Irving, TX, United States

Salary: $85,000–$100,000 per year

Company

hirify.global is a family-owned distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations in North America.

What you will do

• Train Team Leads and develop a high-performing, positive customer service team environment.
• Manage the daily activities of multiple Customer Service departments.
• Evaluate team procedures and identify opportunities for improvement.
• Review performance reports and recommend ways to increase efficiency.
• Resolve escalated customer issues promptly.

Requirements

• Bachelor’s degree.
• At least 3 years of customer service management experience.
• Demonstrated ability to coach and develop a high-performing team.
• Ability to work on-site.

Culture & Benefits

• Full-time employment in a family-owned company with over 45 years of success.
• Complete health insurance coverage and a 401(k) with a 6% employer match starting day one.
• Multiple bonus programs, paid holidays, and generous paid time off.
• Tuition assistance for professional continuing education.
• Clean, modern, air-conditioned facilities, a fitness center, and maintained walking paths.
• Drug-free workplace with a pre-employment hair follicle drug screening for all new hires.