Customer Service Specialist (Biomedical)

Location: Exton, Pennsylvania, United States

Salary: $66,000.00–$85,000.00 per year

Company

hirify.global develops science-based solutions across health, nutrition, beauty, and sustainable products, including biomedical materials and consumer health applications.

What you will do

• Manage internal and external customer inquiries related to sample requests, product pricing, availability, delivery, billing errors, credits, and returns.
• Escalate non-typical order issues to Sales and Management and advise customers on resolutions.
• Coordinate customer sample requests with Sales and R&D, place sample orders in the ERP system, and maintain sample inventory.
• Work with Supply Chain and Commercial Management to ensure accurate and timely delivery commitments.
• Coordinate R&D quotes in the ERP “Quotes and Estimates” module with Sales Staff and R&D personnel according to SOPs.
• Provide backup support to other Customer Service team members and participate in special projects.

Requirements

• Bachelor’s degree in Business or equivalent work experience in the required field; education in Sciences is highly desired.
• 3–5 years of experience in a customer service role within Sales and Marketing.
• Previous experience working with an enterprise-wide integrated system, SAP.
• Strong verbal, analytical, and written communication skills.
• Ability to identify and resolve problems promptly and manage multiple priorities.
• Punctual, dependable, self-starting, and detail-oriented.
• Ability to follow hirify.global Quality System procedures and ISO 9001 and/or ISO 13485 standards.

Nice to have

• Experience working in a manufacturing environment.

Culture & Benefits

• Collaborative, entrepreneurial environment with meaningful ownership and visibility.
• Continuous learning, experimentation, and career development opportunities.
• Culture focused on collaboration, curiosity, inclusion, belonging, and shared success.
• Work connected to consumer health brands, technology, marketing, consumer insights, and innovation.
• Equal opportunity employer committed to an inclusive hiring process and workplace support for candidates with disabilities.

Hiring process

• Applications are accepted from individuals only; agency submissions and proposals involving fees or commissions are not accepted.