Customer Operations Senior Manager

Location: Crum Lynne, Pennsylvania, United States; hybrid with in-person work at an assigned hirify.global office at least two days per week.

Salary: $126,700–$190,000 annually.

Company

hirify.global provides credit products and related data services to business customers.

What you will do

• Lead credentialing, re-credentialing, onboarding, product enablement, data stewardship, and account-maintenance functions for core credit customers.
• Direct a global organization of approximately 40–50 associates through about seven direct reports, including people leaders and specialized individual contributors.
• Improve customer onboarding speed, accuracy, scalability, and compliance while balancing speed-to-revenue with regulatory and operational-control requirements.
• Review productivity, service, performance, and operational metrics to ensure teams meet expectations and identify improvement opportunities.
• Design and monitor onboarding processes and controls, address process gaps or leakage, and evaluate systems and technology improvements.
• Partner with Sales, Compliance, Legal, Support, Operations, and Technology, and communicate process and policy requirements to sales leaders and sellers.

Requirements

• 10+ years of experience managing people with a demonstrated record of leading operations teams where corporate compliance is a priority.
• Bachelor’s degree required.
• Ability to independently manage an operations team, assess performance, recommend improvements, and implement best-in-class processes.
• Advanced interpersonal skills for engaging with peers, customers, and senior management.
• Experience training teams and building team capability.
• Experience using metrics to run a team, including establishing and managing to KPIs and forecasting workload and capacity.
• Strong written and verbal communication skills, including the ability to translate complex operational and regulatory requirements into clear business guidance.
• Applicants must be authorized to work full-time in the United States without current or future employer immigration sponsorship.

Nice to have

• Direct FCRA, GLBA, or DPPA experience, or strong transferable experience in audit, risk, compliance, or controls.
• Experience in a fast-paced, high-transaction-volume environment.
• Experience managing offshore teams.
• Lean Six Sigma Foundational Concepts experience.

Culture & Benefits

• Hybrid work with regular virtual and in-person collaboration.
• Medical, dental, vision, HSA, FSA, life, disability, legal, pet insurance, and travel accident coverage.
• Adoption assistance, fertility planning, caregiver support, dependent-care benefits, and up to 12 weeks of paid parental leave.
• 401(k) employer match, Employee Stock Purchase Plan, tuition reimbursement, career coaching, and financial wellness resources.
• Flexible time off or paid time off, up to 12 paid holidays, commuter benefits, volunteer time off, and 24/7 emotional well-being support.
• Commitment to diversity, equal employment opportunity, and affirmative action.