Client Service Manager, Government - Tampa, FL

Location: Onsite at the Tampa, FL VA hospital location; occasional travel to the Bethesda, MD headquarters is required.

Base salary: $65,000–$75,000 per year plus bonus.

Company

hirify.global, now part of GW RhythmX and SymphonyAI Group, develops patient engagement and AI-powered precision care solutions used by health systems and millions of patients.

What you will do

• Build and maintain relationships with nursing staff, hospital administrators, patients, and other client contacts.
• Advise the hospital on interactive patient care tools, utilization, strategic planning, ROI, and clinical outcomes.
• Deliver training, support nurse engagement, and promote use of the hirify.global system in staff and steering committee meetings.
• Monitor daily utilization, identify underuse, collect feedback, and implement improvement actions.
• Manage development, content, configuration, and operational issue requests as the hospital project manager.
• Create and maintain hospital-specific system content and triage hardware and software issues at the client site.

Requirements

• Bachelor’s degree or equivalent 4–6 years of military work experience required.
• Previous experience in a hospital or other healthcare environment required.
• Demonstrated history of service excellence and the ability to build effective relationships in a hospital environment.
• Ability to work under pressure in a fast-paced, uncertain environment and collaborate with a remote internal team while onsite.
• Strong communication, motivation, influence, customer service, flexibility, and problem-solving abilities.
• Must be willing to complete a federal government background check and regular drug testing.
• Must meet all client-specific requirements, including immunizations and screening.
• Must follow information security policies and protect ePHI and PHI under organizational and applicable federal, state, and local regulations.
• Flexibility in schedule is required, including occasional evening and weekend availability.

Nice to have

• Clinical experience.
• Previous project management and training experience.
• Military or veteran background.

Culture & Benefits

• Full-time employment with paid time off, paid leave programs, health benefits, and 401(k) and incentive plans.
• Internal education programs, fitness reimbursement, cell phone subsidy, employee assistance, health advocacy, and pet insurance.
• Work takes place onsite at the client hospital while collaboration with the internal team is remote.
• Evening and weekend work may be required as needed.