Head of Client Success, Wellbeing (Healthcare)

Location: Remote (U.S.); New York/New Jersey-based talent preferred. Travel required 25–50% of the time.

Base salary: $265,000–$295,000, depending on location, skills, and experience.

Company

hirify.global provides a personalized health platform combining health plan administration, wellbeing solutions, and care navigation for employers, health plans, and health systems.

What you will do

• Lead and develop a global Customer Success organization serving approximately 1,000 large direct employer, channel, and health plan clients.
• Set the Customer Success vision and operating model, realign team structures, and lead transformative change.
• Own client satisfaction, renewals, retention, expansion, health scoring, and retention forecasting.
• Drive cross-selling, upselling, product expansion adoption, outcome and ROI reporting, and client references.
• Act as a strategic advisor and executive sponsor for senior client decision makers and represent Customer Success in strategic sales pursuits.
• Own the Customer Success P&L, workforce planning, forecasting, cost-to-serve, and the use of automation and AI where helpful.

Requirements

• Bachelor’s degree required; MBA preferred.
• 10+ years in progressively senior leadership roles in customer success, account management, or professional services, including leadership of managers and large teams.
• Experience in digital health, wellbeing, total rewards, health plans, or benefits administration is preferred.
• Proven success in consultative account executive environments and in building relationships with senior client decision makers.
• Experience leading a global organization in a complex, matrixed, cross-functional environment, including P&L accountability.
• Experience driving transformative change and leading a commercially focused Customer Success function that drives strategic advisory and product expansion adoption.
• Track record of building leadership teams that deliver profitable results and identify client health and retention risks early.
• Strategic thinking, experience realigning team structures, and the ability to turn vision into an operating plan.
• Executive presence, emotional intelligence, innovation, data-driven decision-making, and excellent communication with executives and boards.
• Passion for client success, health, and wellbeing, plus energy for a fast-paced, innovative environment.
• Must be willing to travel 25–50% of the time.
• Ability to operate a computer and productivity equipment, communicate information accurately, and observe details at close range.

Culture & Benefits

• Competitive base salary and benefits effective from day one.
• Comprehensive medical and dental coverage through hirify.global’s own health solutions.
• Unlimited PTO, mental health support, retirement planning, and financial protection.
• Professional development, clear career progression, and learning budgets.
• Mission-driven culture where diverse perspectives support impact on people’s health.