Mortgage Loan Servicing Specialist I

Location: Hybrid role in Colorado Springs, Colorado, United States

Salary: $20–$23 per hour plus a 7% annual target bonus.

Company

hirify.global and Wings Credit Union merged in January 2026 to expand resources and deliver member-focused banking services.

What you will do

• Handle and respond to member and vendor requests of varying complexity.
• Generate and mail regulatory notices and disclosures.
• Review originating loan documents, including appraisals, purchase contracts, and MPRs, to validate required repairs.
• Monitor repair completion and contractor payments for escrow repairs.
• Support servicing department teams while following Fannie Mae, VA, FHA, federal lending, CFPB, Bank Secrecy Act, and Credit Union requirements.

Requirements

• High school diploma, G.E.D., or equivalent required.
• At least 1 year of first mortgage lending or relevant lending experience required.
• Working knowledge of mortgage lending terminology, process flow, first mortgage products, and investor selling and servicing guidelines.
• Working knowledge of lending regulations and Consumer Financial Protection Bureau requirements.
• Ability to read and understand purchase contracts and appraisals.
• Ability to analyze issues, anticipate impacts, resolve problems within regulations, prioritize workload, and allocate resources.
• Organized, detail-oriented, flexible, able to multitask, self-motivated, and able to work independently with little supervision.
• Effective verbal and written communication skills.
• Basic competency with Microsoft Word, Excel, or similar programs, plus analytical and mathematical skills.

Nice to have

• At least 6 months of hazard or flood insurance and/or insurance claims experience.
• At least 6 months of call center experience.

Culture & Benefits

• Full-time employment with a 7% annual target bonus.
• 401(k) match and discretionary profit sharing.
• Health, dental, vision, life, short-term disability, long-term disability, and health savings account benefits with company contribution.
• Paid vacation, sick leave, floating holidays, volunteer time off, parental leave, and holidays.
• Employee assistance program and tuition reimbursement.

Hiring process

• The position may close on an unspecified date; submit the application at the earliest convenience for consideration.