Client Delivery Manager (AI)

Location: Work from anywhere; candidates must be able to work flexible US hours to meet client needs across time zones.

Company

hirify.global provides an AI and data platform for health plans, creating clean, connected healthcare data for automation, prioritization, and decision workflows.

What you will do

• Own end-to-end delivery outcomes for 1–2 assigned clients and drive measurable business value.
• Lead client governance, status meetings, risk and issue reviews, escalations, and delivery forums.
• Align scope, timelines, risks, capacity, resources, and delivery artifacts across Implementation PMs, Client Success, Solutions, Product, and Engineering.
• Own forecasting, capacity requests, resource planning, stage gates, SOWs, change requests, and governance.
• Translate client priorities and use cases into delivery expectations while strengthening feedback loops and client relationships.
• Use automation and GenAI tools to streamline reporting, improve transparency, and support operational excellence.

Requirements

• 10+ years of progressive experience in program, project, or delivery management within enterprise software, SaaS, or healthcare technology.
• 2+ years of healthcare industry experience.
• Accountability for outcomes in complex client relationships, including delivery of measurable business value in ambiguous situations.
• Strong client empathy, emotional intelligence, critical thinking, problem-solving, negotiation, conflict resolution, and escalation management skills.
• Exceptional verbal, written, and presentation skills for executive and technical audiences.
• Strong technical aptitude for engaging with engineering, product, and client teams on solution design, delivery, and troubleshooting.
• Advanced proficiency with Smartsheet and project management using Waterfall methodology.
• Experience coordinating onshore/offshore delivery models and resource allocation across global teams.
• Bachelor’s degree or higher in Business, Technology, Healthcare, or a related discipline.

Nice to have

• Healthcare payer industry experience.
• Advanced Smartsheet capabilities.
• Experience managing cloud-based technology projects.
• PMP, PgMP, PfMP, or PMI-RMP certification.
• MBA or an advanced degree in Business or Technology.

Culture & Benefits

• Work from anywhere with flexible US hours required for client coverage.
• Unlimited paid time off and comprehensive health coverage.
• Equity for every employee and eligibility for performance bonuses.
• Growth-focused environment with a home office setup allowance and monthly cell phone allowance.
• Inclusive culture focused on collaboration, diverse perspectives, and thoughtful use of AI and automation.

Hiring process

• Interviews are conducted by live video with the camera on; virtual or blurred backgrounds and headsets are not permitted without an approved accommodation.
• Advanced candidates may undergo identity, work history, credential, and location verification. Materially false application information may lead to disqualification or offer rescission.
• Applicants should notify the recruiter in advance about any interview accommodation needs.