Engagement Manager (AI)

Location: Remote in the United States; listed locations include Atlanta, Georgia, Cary, NC, and Dallas, TX. Occasional travel may be required based on customer and engagement needs.

Company

hirify.global is an AI-first consulting and delivery partner focused on enterprise transformation through Moveworks, ServiceNow, Atlassian, IBM Apptio, cloud, data, and enterprise agility platforms.

What you will do

• Lead customer engagements as the primary delivery leader and day-to-day client counterpart, managing executive relationships, governance, workshops, decisions, and escalations.
• Own engagement plans, milestones, dependencies, resources, delivery cadence, launch readiness, stabilization, transition, and closeout.
• Manage Statements of Work, scope, deliverables, budgets, forecasts, resource utilization, financial risks, change orders, and commercial health.
• Coordinate hirify.global consultants, architects, engineers, customers, Moveworks/ServiceNow specialists, and technology partners.
• Guide Moveworks and enterprise AI delivery, including integrations, knowledge and content, data, security, identity, workflows, platform readiness, and use-case prioritization.
• Drive adoption and measurable outcomes through success criteria, organizational readiness, communications, training, testing, usage data, optimization, and transition to steady-state ownership.

Requirements

• Significant experience leading enterprise technology implementations, consulting engagements, or SaaS delivery programs.
• Demonstrated ownership of customer-facing engagements from planning and discovery through implementation, launch, and transition.
• Strong project and program management capabilities covering scope, schedule, resources, risks and issues, dependencies, governance, financials, and executive reporting.
• Experience leading complex cross-functional teams involving business, technical, vendor, and executive stakeholders.
• Ability to structure ambiguous or rapidly evolving initiatives and guide customers toward decisions through consulting and facilitation.
• Technical fluency in integrations, APIs, enterprise platforms, data, identity, security, workflows, and solution dependencies without being the primary developer.
• Experience with enterprise AI, automation, digital employee experience, ServiceNow, IT service management, or related enterprise platforms.
• Strong written and verbal communication skills for technical audiences and senior executives, with the ability to work independently and take accountability for outcomes.
• Willingness to travel occasionally based on customer and engagement needs.

Nice to have

• Direct Moveworks implementation or management experience and ServiceNow implementation or consulting experience.
• Experience with ITSM, Employee Center, HR service delivery, digital workplace, or employee experience initiatives.
• Experience with generative AI, LLMs, agentic AI, enterprise search, conversational AI, intelligent automation, knowledge management, or content readiness.
• Experience integrating SaaS platforms with ServiceNow, Microsoft 365, Teams, SharePoint, identity platforms, HR systems, or other enterprise applications.
• Consulting or professional-services experience involving Statements of Work, change control, forecasting, and multi-client delivery.
• Organizational change management, adoption, enterprise rollout, implementation methodology, playbook, delivery standard, or reusable consulting asset experience.
• Project/program management or relevant ServiceNow/technology certifications.

Culture & Benefits

• Contractor engagement in a remote U.S. work arrangement.
• Work spans hirify.global delivery teams, customers, Moveworks/ServiceNow, and other technology partners.
• Focus on social justice, inclusion, diversity, and expanding opportunities for historically marginalized communities.
• Equal employment opportunity protections apply regardless of protected characteristics.
• Employment requires legal authorization to work in the United States; the employer participates in E-Verify.