Senior Customer Success Manager - DACH & North (AI Analytics)

Location: Remote; must be based in Germany or the Netherlands.

Company

hirify.global provides an AI analytics platform that helps more than 5,200 customers analyze, test, and optimize digital products and user experiences.

What you will do

• Manage 15–20 major enterprise accounts across DACH, Benelux, and the Nordics from kickoff through renewal and expansion.
• Lead deployments end to end by scoping work, creating plans, running kickoffs, and coordinating internal and partner teams.
• Use AI-powered health signals to identify adoption gaps and blockers, then resolve risks before they affect results or renewals.
• Increase adoption through working sessions, new use cases, and demonstrations of product capabilities.
• Create success plans and executive business reviews that connect platform usage to measurable business impact.
• Partner with Account Executives on renewals and expansion, provide customer feedback to Product, and build scalable playbooks.

Requirements

• Proven Customer Success experience managing a portfolio of large enterprise accounts.
• Experience with enterprise deployments where change management and data governance were central.
• Demonstrated commercial results, including retaining and expanding customers.
• Strong communication, influencing, and executive presence skills.
• Solid project management skills and the ability to work independently in a fast-moving environment.
• Ability to understand customer business models, connect the platform to business outcomes, diagnose problems, challenge ineffective implementation patterns, and work comfortably with ambiguity.
• AI is already part of the working approach, with continuous testing of better ways to use it.

Culture & Benefits

• Remote work from Germany or the Netherlands within an established EMEA Customer Success team.
• Values include humility, ownership, growth mindset, and customer centricity.
• Medical, dental, and vision coverage, with employer-paid premiums on select plans.
• 401(k) retirement plan with employer matching of up to 1% of eligible pay, flexible time off, and paid holidays.
• Monthly wellness and commuter stipends, quarterly learning and development support, and home office equipment for new hires.
• Paid parental leave, fertility/adoption/surrogacy and backup childcare support, mental health services, ESPP, mentorship, management training, charitable grants, and paid volunteer time.