EMEA Partner Success Manager (AI SaaS)

Location: Hybrid in London, United Kingdom, with office attendance expected two days per week on Tuesdays and Thursdays; approximately 15% travel across Europe.

Company

hirify.global provides an AI-powered contract lifecycle management platform that helps organisations manage agreements, surface insights, and automate contract-related work.

What you will do

• Own relationships with strategic partners, practice leaders, and delivery stakeholders across EMEA.
• Align qualified opportunities with the appropriate partner, co-delivery model, and implementation approach.
• Operationalise partner engagement from discovery and scoping through delivery transition, go-live, and post-live adoption.
• Develop partner programs covering onboarding, certification, methodology alignment, delivery quality, subcontracting, and ongoing enablement.
• Assess partner capacity, capabilities, readiness, and coverage while establishing a regular EMEA operating rhythm.
• Use data and partner feedback to improve conversion, delivery quality, time to value, adoption, renewal readiness, and expansion outcomes.

Requirements

• At least 5 years of experience in Professional Services, Partner Operations, Customer Success, Implementation, or a related SaaS, consulting, or systems integration role.
• At least 2 years of experience working with implementation partners, subcontractors, or partner delivery teams.
• Experience supporting complex pre-sales, scoping, solution alignment, implementation, managed services, partner services, or GSI engagements.
• Strong program management, relationship-building, influencing, communication, data analysis, and cross-functional process improvement skills.
• Ability to create repeatable operating models, manage ambiguity, and work with senior stakeholders across functions and geographies.
• Willingness to work regularly from the London office and travel across Europe approximately 15%.

Nice to have

• Experience with change management, adoption planning, or value realisation.
• Experience with partner enablement, integrations, customer architecture, or AI use cases.
• Fluency in an additional European language, particularly German or French.

Culture & Benefits

• Private medical and dental insurance fully covered for UK employees and dependents.
• Life assurance, income protection, pension contributions, and generous parental, medical, and compassionate leave.
• Family-forming support through Maven and monthly wellbeing and hybrid-work stipends.
• Regular team events and a collaborative environment focused on building scalable partner and customer programs.