Account Manager (AI, DACH)

Location: Remote-first; can be executed from anywhere in Germany. The role supports customers across the DACH region.

Company

ElevenLabs is an AI research and product company developing voice, creative, agent, and AI audio platforms for consumers and businesses.

What you will do

• Own onboarding, enablement, adoption, and growth across the ElevenLabs platform, speech models, creative tools, and Agents.
• Advise customers on production deployments across web, mobile, and their systems, using usage and performance data to identify friction.
• Manage a defined book of business and own Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion targets.
• Identify expansion opportunities, and own renewals and upsells end to end.
• Work cross-functionally with Sales, Engineering, Product, Marketing, and Customer Success leadership to turn technical outcomes into revenue.

Requirements

• 5+ years of Customer Success, Account Management, or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the DACH region.
• Proven experience owning and managing a defined book of business.
• Fluent German and English.
• Proven experience working across the DACH market, including knowledge of its landscape and cultural nuances.
• Familiarity and experience building and deploying AI agents.
• Strong builder mindset, comfort with ambiguity, and ability to innovate across a full region or market to drive revenue outcomes.
• Experience with API integrations and comfort navigating SDKs.
• Experience working cross-functionally with Sales, Engineering, Product, and Marketing.
• Experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities alongside renewals.
• Excellent problem-solving, technical, analytical, communication, and interpersonal skills.
• Ability to build and maintain relationships with customers at all organizational levels.
• Self-motivated and able to work independently in a remote or distributed team environment.

Culture & Benefits

• High-velocity environment with rapid experimentation, autonomous teams, and minimal bureaucracy.
• AI-first culture focused on quality and impact rather than job titles.
• Annual discretionary stipend for professional development.
• Annual discretionary stipend for social travel and an annual team offsite.
• Monthly co-working stipend for employees not located near a main hub.
• Remote-first work with a global team.