Major Case Specialist Auto Liability

Location: Hybrid in Buffalo, New York, or Albany, New York, United States; travel, including overnight stays, may be required for mediations, trials, and arbitrations.

Annual base salary: $101,600–$167,600, plus eligibility for performance-based cash incentive awards.

Company

hirify.global is a property and casualty insurer focused on serving customers and communities through innovation and collaboration.

What you will do

• Independently manage complex, high-exposure bodily injury and property damage claims and litigation from first notice of loss through resolution.
• Investigate claims, gather evidence, assess liability and damages, establish reserves, and evaluate coverage and resolution options.
• Negotiate with claimants, legal representatives, and other parties while developing advanced resolution and litigation management strategies with Counsel.
• Coordinate legal, underwriting, internal, and external resources throughout claim investigations and evaluations.
• Prepare detailed reports on claim status, trends, and outcomes for senior management and maintain accurate claim records.
• Improve claim-handling practices and adapt to technology implementations, including AI-related tools and digital rollouts.

Requirements

• High School Diploma or GED.
• At least four years of bodily injury liability, property damage liability, or comparable claim-related experience; the ideal profile has five or more years of complex bodily injury claim and litigation experience.
• Bachelor’s Degree.
• Active adjuster license where required by state law, and ability to acquire and maintain relevant insurance licenses within three months of starting.
• Experience with claims management and estimating software, Microsoft Office, and enterprise technology systems.
• Expert knowledge of insurance principles, policy language, exclusions, ISO forms, business-line products, and applicable state and federal insurance regulations.
• Strong communication, customer service, organizational, and attention-to-detail skills, including the ability to manage high-volume workloads and explain complex information clearly.
• Ability to make independent decisions, evaluate severe losses, negotiate settlements strategically, resolve conflicts, manage difficult situations, and remain accountable under pressure.
• Ability to learn quickly and apply experience to new situations with speed and flexibility.

Culture & Benefits

• Health insurance for eligible employees and family members from the first day of employment.
• Dollar-for-dollar 401(k) matching on the first 5% of eligible pay, a pension plan funded by hirify.global, and a student-loan savings program.
• At least 20 paid time-off days annually plus nine paid company holidays.
• Wellness resources, caregiving support, mental health counseling, and health coaching.
• Volunteer and charitable matching programs.
• Equal opportunity employment environment focused on collaboration, innovation, and community involvement.