Supervisor, Claims (Auto Claims)

Location: Arizona; hybrid schedule with in-office work on Mondays, Wednesdays, and Thursdays. The target salary range is based in Phoenix.

Salary: $70,000–$87,000 annually, plus equity and benefits.

Company

hirify.global operates a car-sharing marketplace connecting customers with hosts across the US, UK, Canada, Australia, and France.

What you will do

• Oversee end-to-end execution of complex claims, including high-value repairs, potential total losses, storage negotiations, coverage concerns, and timely resolution under internal policies and protection plan terms.
• Manage and coach Complex Claims Specialists and/or Team Leads through expectations, 1:1s, side-by-sides, work reviews, and performance documentation.
• Act as the first escalation point for complex, sensitive, and high-dollar claims; review accuracy, consistency, defensibility, and documentation.
• Manage storage exposure, salvage returns, towing, vendor timelines, and bottlenecks with salvage vendors, inspection partners, and internal stakeholders.
• Monitor cycle time, storage costs, quality, customer experience, compliance, operational risks, and improvement opportunities.
• Support pilot initiatives, process improvements, and training enhancements.

Requirements

• 3+ years of auto claims experience.
• Strong supervisory and people leadership skills.
• Strong analytical and problem-solving skills with sound judgment.
• Excellent organization and attention to detail.
• Ability to manage competing priorities in a fast-paced, high-volume claims environment.
• Strong verbal and written communication skills.
• Ability to interpret policies, procedures, and protection plan terms.
• Ability to identify operational risk and escalate appropriately.
• Ability to demonstrate hirify.global’s values through work product and daily team interactions.

Nice to have

• Complex claims handling experience.
• Prior people leadership, senior, or lead experience.
• Experience with high-value repairs, total-loss vehicles, storage negotiations, or other high-exposure auto claims.
• Bachelor’s degree.

Culture & Benefits

• Full-time employees receive competitive salary, equity, benefits, and perks.
• Employer-paid medical, dental, and vision insurance; retirement employer match; paid time off, holidays, volunteer time off, and parental leave.
• Learning and Development stipend, hirify.global host matching program, travel credit, and cell phone and internet stipend.
• Hybrid employees receive in-office lunch, snacks, and activities; hirify.global values a collaborative in-office environment.
• AI-enabled tools may support recruiting, but AI tools are not permitted during live interviews or technical assessments unless specifically requested or approved as a disability accommodation.

Hiring process

• Applications and recruiting communication should use official hirify.global careers channels and hirify.global.com email addresses; candidates should not pay fees or provide sensitive financial information.
• AI chatbots and note-takers are not permitted during live interviews or technical assessments unless hirify.global specifically authorizes their use.