Branded Retail Account Manager

Location: Toronto, Ontario, Canada; hybrid workplace

Salary: CAD 30–40 per hour

Company

Marks, part of the Propelis Group, is a global consumer experience agency delivering brand design, packaging, content, and consumer connection services through a network of studios and marketing services companies.

What you will do

• Manage branded retail design adaptation projects end to end, from briefing and design through prepress and delivery.
• Coordinate communication between the client’s retail design and project management teams, Marks’ studio, translation partners, production partners, and other stakeholders.
• Lead project kick-offs, client status meetings, internal briefings, status reporting, and project execution.
• Write and align briefs, provide creative and production guidance, and ensure work follows design and brand standards.
• Review final design work for quality and accuracy, resolve project concerns, and optimize internal and external resources.
• Prepare estimates, track budgets, generate monthly invoices, and support revenue forecasting and resource planning.

Requirements

• 3–5+ years of experience in client service and project management for brand and design adaptation, preferably in retail design or shopper marketing.
• Bachelor’s degree in Marketing, Business Administration, or Design.
• Proficiency with Mac OS, Microsoft Word, Excel, and PowerPoint or Keynote.
• Proficiency with project management platforms such as Workfront, Monday, or Asana.
• Ability to manage multiple projects while maintaining strict attention to detail.
• Excellent listening, negotiation, presentation, verbal communication, and written communication skills.

Nice to have

• Thorough understanding of creative and production processes for print and digital shopper marketing.
• Experience quoting, tracking, and reporting project-level internal revenue and external budgets.
• Experience working in a matrixed, client-embedded environment as a project manager and trusted partner.
• Collaborative, agile, and proactive problem-solving approach.
• Curiosity and commitment to continuous learning and process improvement.

Culture & Benefits

• Temporary role with the possibility of conversion to a full-time position.
• Collaborative global network operating across 20+ countries and 25+ studios.
• Hybrid work arrangement in Toronto, Ontario.
• Equal opportunity workplace with reasonable accommodations available during the application process.