Team Lead, VFMP Patient Program

Location: hirify.global Hospital Site and Gordon and Leslie Diamond Health Care Centre in Vancouver, BC, Canada; in-person role requiring travel to other teaching sites within the lower mainland, flexible hours, evenings, late days, and weekends as needed.

Salary: CAD $6,143.67–$8,830.25 per month.

Company

hirify.global’s Faculty of Medicine delivers the Medical Undergraduate Degree Program across partner campuses and health authorities throughout British Columbia.

What you will do

• Manage day-to-day VFMP Patient Program operations, deliverables, staffing logistics, financial obligations, risk management, and provincial standards.
• Coordinate recruitment, training, support, workshops, feedback, and teaching delivery for Standardized Patients, Clinical Teaching Associates, and Volunteer Patients.
• Lead and develop the Patient Program team, including workload allocation, cross-training, hiring, orientation, performance management, and supervision of staff and contractors.
• Develop policies, procedures, training plans, peer mentorship programs, quality assurance tools, reports, and continuous improvement initiatives.
• Oversee databases, contracts, payments, records, privacy, security, and FIPPA considerations.
• Collaborate with program managers, course directors, learner assessment teams, partner medical programs, faculty, students, community partners, and external stakeholders across British Columbia.

Requirements

• Undergraduate degree in a relevant discipline and a minimum of two years of related experience, or an equivalent combination of education and experience.
• Intermediate to advanced computer skills with Microsoft Office, including Outlook, Word, Excel, SharePoint, Teams, and PowerPoint.
• Superior interpersonal, management, public speaking, diplomacy, instruction, and written communication skills.
• Experience leading teams, mentoring and coaching staff, setting client-service standards, evaluating performance, providing feedback, and taking corrective action.
• Ability to lead projects from inception to completion, delegate effectively, conduct needs analyses, prepare reports, solve problems, and develop solutions with collaborators.
• Experience developing presentations, training materials, feedback mechanisms, and respectful engagement practices for community partners, staff, students, faculty, and learners.
• Experience or awareness of equity, diversity, inclusion, decolonization, Truth and Reconciliation, respectful workplace practices, and engagement across diverse abilities, gender identities, cultures, and lived experiences.
• Experience with best practices in sexualized violence prevention and response.
• Ability to work evenings and weekends according to program needs, travel for site programming, conferences, and professional development, and work on additional VFMP/MDUP operational projects as required.

Nice to have

• Experience in complex environments such as non-profit or community organizations, health care organizations, or universities.
• Experience maintaining respectful work and learning environments aligned with hirify.global and Faculty of Medicine strategic commitments.

Culture & Benefits

• Full-time, ongoing position within a non-union staff environment.
• Work supports inclusive, accessible, ethical, trauma-informed, and respectful community-patient engagement.
• Collaboration spans hirify.global campuses, provincial medical programs, health authorities, faculty, learners, and community partners.
• Flexible scheduling is required to support early morning, late-day, evening, and weekend teaching sessions and meetings.

Hiring process

• Applications must include a cover letter; applications without one will not be considered.
• Applications are accepted until 11:59 PM on November 10, 2026.