Shield Program Lead (Insurance)

Location: Canada, remote

Compensation: 120–140K OTE annually; exact compensation may vary based on skills, experience, and location.

Company

hirify.global provides an all-in-one platform that helps hospitality businesses automate, optimize, and scale operations, with integrations across more than 150 industry partners and over 900 employees in 16 countries.

What you will do

• Own the day-to-day operation and ongoing performance of hirify.global Shield across all active markets.
• Establish reporting, controls, escalation procedures, service levels, and scalable process improvements.
• Manage and develop the internal claims team and oversee claims from submission through decision and payment.
• Lead retention initiatives, identify cancellation and dissatisfaction drivers, and improve customer experience.
• Manage insurer, claims administrator, and program partner relationships, including negotiations, renewals, reviews, and escalations.
• Track revenue, margins, and operating costs with Finance while leading partner transitions and program improvements with Product and other teams.

Requirements

• Prior experience in the short-term rental or vacation rental industry, with strong knowledge of property manager operations, guest-related damage, and protection needs.
• 5+ years of relevant experience in program management, insurance or protection programs, operations, or a closely related field.
• Direct experience managing and developing an operational team.
• Experience managing insurers or insurance partners, including commercial negotiations and service performance.
• Strong understanding of claims workflows, customer service, and operational controls.
• Commercial and analytical judgment, including using data to improve retention, profitability, and service quality.
• Experience leading cross-functional initiatives from planning through implementation.
• Strong communication, negotiation, and problem-solving skills.
• Ability to work across markets and time zones and take ownership in a fast-moving environment.

Nice to have

• Experience in embedded insurance or property protection programs.
• Experience managing international programs and partner relationships.
• Experience implementing workflow automation, operational dashboards, or claims management systems.

Culture & Benefits

• Remote position based in Canada.
• Work in a global, impact-driven hospitality technology environment.
• Opportunity to collaborate across markets, time zones, Product, Finance, Legal, Customer Success, insurers, and other partners.
• Annual OTE compensation range of 120–140K, subject to skills, experience, and location.
• Equal employment opportunities are provided regardless of legally protected characteristics.