Voice of the Customer Program Manager

Location: Ottawa, Ontario, Canada; hybrid

Salary: CAD 92,000–117,000 per year

Company

Qlik develops trusted data products, analytics technology, and AI agents that help organizations turn complex data into actionable insights.

What you will do

• Build and scale the Voice of the Customer program, including surveys, sentiment analysis, feedback loops, governance, cadence, and standards.
• Design feedback mechanisms, questions, response strategies, and outreach approaches that generate meaningful partner insights.
• Analyze qualitative and quantitative feedback to identify recurring friction points, growth opportunities, and risks.
• Translate feedback themes into concise business narratives, priorities, and measurable improvement actions.
• Facilitate cross-functional alignment and represent the customer voice in decision-making.
• Develop follow-up mechanisms for detractors, at-risk accounts, and advocacy opportunities, tracking action and progress.

Requirements

• 5–8+ years of experience in customer programs, customer experience, or cross-functional program management.
• Experience building or scaling structured projects in global or multi-regional environments.
• Strong analytical skills, including synthesis of qualitative and quantitative data into clear business narratives.
• Strategic thinking and the ability to connect customer feedback with broader business outcomes and design scalable processes.
• Ability to influence stakeholders without direct authority.
• Strong executive communication and presentation skills.
• Outcome-focused approach with an emphasis on action and measurable impact.
• Comfort operating in ambiguity and building new capabilities from the ground up.
• Collaborative, proactive, and highly organized working style.

Culture & Benefits

• Flexible, diverse, and international work environment.
• Culture focused on innovation, technology, collaboration, and openness.
• Career progression pathways and mentoring programs.
• Comprehensive benefits package subject to applicable plan documents and eligibility requirements.
• Additional days for changing the world and personal development, with opportunities to participate in corporate responsibility programs.