Senior Customer Success Manager, Enterprise (Crypto)

Location: New York, United States; hybrid

Company

hirify.global develops crypto compliance tools used by banks, businesses, governments, and crypto exchanges to combat financial crime and protect the financial system.

What you will do

• Own customer health, retention, and expansion across a strategic AMER enterprise portfolio.
• Maintain account plans and stakeholder maps for key customers, including renewal-risk forecasts.
• Lead renewal cycles from risk forecasting through term negotiations.
• Run executive business reviews, demonstrate ROI, and build trust with senior stakeholders.
• Coordinate complex, multi-team customer use cases across Support, Solutions, Product, and Engineering.

Requirements

• Experience in Customer Success, Account Management, or Renewals within B2B SaaS.
• Experience owning enterprise accounts with complex workflows, integrations, and multiple stakeholders.
• Proven retention and expansion results in large accounts.
• Ability to produce reliable renewal forecasts for leadership.
• Ability to run executive business reviews and communicate value clearly to C-suite audiences.
• Ability to align Support, Solutions, Product, and Engineering around one plan without formal authority.
• Fluency with AI tools in daily work, including judgment about when not to rely on them.

Nice to have

• AML experience in crypto or financial services.
• Familiarity with blockchain and digital assets.
• Experience working with US banks or exchanges on compliance or financial crime programs.

Culture & Benefits

• Individual contributor role with influence based on account leadership rather than formal authority.
• Hybrid work in New York, United States.
• Competitive salary and share options.
• 25 days of annual leave plus US national holidays.
• Health insurance, a personal training budget, laptop and equipment, and a home office allowance.
• Access to Spill mental health support.