Founding Customer Success Manager (Data Infrastructure)

Location: San Francisco, United States; full-time, in-person at the Financial District office 5 days per week. Relocation is covered.

Compensation: $170,000–$220,000 OTE with an 80/20 split.

Company

hirify.global is a fully managed real-time data streaming platform that replicates production databases into data warehouses and lakes for high-volume, mission-critical use cases.

What you will do

• Own customer relationships from contract signature through onboarding, adoption, renewal, and expansion.
• Run onboarding, kickoff calls, production pipeline launches, account reviews, health tracking, and incident communication.
• Troubleshoot replication lag, schema changes, and connector configuration; involve Engineering when needed.
• Own renewals, forecasting, pricing, contract negotiations, procurement, security reviews, and expansion deals.
• Build account plans, multi-thread relationships with engineers and executives, and turn successful customers into references, case studies, and referrals.
• Build the CS function, including onboarding processes, health scoring, QBRs, escalation workflows, GRR, NRR, time-to-first-pipeline, and CSAT metrics.

Requirements

• 4+ years in Customer Success, Account Management, or Technical Account Management at a B2B SaaS company, ideally in data infrastructure or developer tools.
• Experience carrying renewal and expansion targets for a book of business, with measurable GRR, NRR, or expansion results.
• Hands-on experience negotiating renewals and expansions, including pricing, multi-year terms, procurement, and security reviews.
• Accurate renewal forecasting and CRM discipline, with early identification of churn and renewal risks.
• Ability to build relationships from hands-on engineers through VP- or CTO-level contract signers.
• Technical depth with SQL, at least one relational database—PostgreSQL, MySQL, or SQL Server—and at least one cloud warehouse—Snowflake, BigQuery, Databricks, or Redshift.
• Ability to read logs, reproduce problems, and write actionable bug reports for engineers.
• Calm, direct escalation management and clear customer communication.
• Comfort with ambiguity and building processes in an early-stage startup.
• Willingness to work in person 5 days per week at the San Francisco office.

Nice to have

• Familiarity with change data capture, Kafka, or Fivetran, AWS DMS, Debezium, or Airbyte.
• Experience with usage-based or tiered pricing and selling through AWS Marketplace.
• Experience as an early or first CS or account management hire who built the function.
• Use of AI tools such as Claude to build dashboards and automate follow-ups.

Culture & Benefits

• Equity ownership for every employee.
• Medical, dental, and vision insurance.
• Unlimited PTO, federal holidays, and sick leave.
• 401(k) with employer contribution.
• $200/month wellness and commuter stipend and $500/year learning and development allowance.
• Free lunch, dinner, and snacks in the office; visa sponsorship is available.