Associate Director, Global CRM (Salesforce)

Location: Fully remote; open only to candidates located in and authorized to work in the United States, United Kingdom, or Kenya. Local employment contract and salary scale apply. Travel 3–5 times per year is required for in-person team time and learning and development.

Salary: US $113,102–$120,000 per year; UK £69,440–£84,058 per year.

Company

hirify.global is a global humanitarian nongovernmental organization working in more than 40 countries and 29 U.S. cities to support people affected by conflict and disaster.

What you will do

• Own the global Salesforce CRM strategy, product direction, architecture, roadmap, demand management and investment cases.
• Lead the evaluation of Salesforce Nonprofit Cloud and, if approved, the migration strategy and plan.
• Evaluate and adopt responsible AI use cases, including Agentforce and integrations with external AI models, in line with data protection, security and ethical AI requirements.
• Own solution architecture across data models, automation, security, integrations and managed packages, while setting standards for Flow, Apex, Lightning Web Components and APIs.
• Lead the CRM team and manage contractors, implementation partners, suppliers, procurement, licensing and budgets.
• Oversee governance, access management, audit controls, data quality, incident and release management, user support, testing, reporting and compliance across countries.

Requirements

• Bachelor’s degree in information technology, computer science, business systems or a related discipline, or equivalent professional experience.
• Significant experience leading an enterprise Salesforce platform in a complex, multi-country organization, including architecture and governance of a large, heavily customized org.
• Experience as a product or platform owner, including roadmap development, demand governance and investment prioritization.
• Deep Salesforce architecture knowledge covering data models, automation, security, integrations and application lifecycle management, with hands-on fluency sufficient to guide and review declarative and programmatic development.
• Experience managing and developing technical professionals and overseeing contractors, consultants or delivery partners.
• Understanding of nonprofit or comparable income operations, including individual and recurring giving, gift processing and donor data.
• Experience overseeing incident, change and release management, APIs, ETL processes, integration platforms and cross-system data flows.
• Excellent stakeholder management and communication skills, including explaining technical options and risks to senior non-technical audiences.
• Experience with Agile delivery, Git-based source control and Jira, plus strong analytical thinking, judgment, problem solving and customer service orientation.

Nice to have

• Salesforce Architect-track certifications, Nonprofit Cloud Consultant, Advanced Administrator, Platform App Builder or Platform Developer I/II certifications.
• Hands-on experience with Nonprofit Success Pack and Nonprofit Cloud, ideally including an NPSP-to-Nonprofit Cloud evaluation or migration.
• Experience delivering technology for fundraising, marketing, advocacy or supporter engagement teams.
• Familiarity with Account Engagement (Pardot), Data Cloud, Agentforce or comparable marketing, data and AI platforms.
• Experience with enterprise architecture, DevOps, business intelligence, data warehousing or integration technologies.
• Experience in an international nonprofit, humanitarian or mission-led organization, or running a CRM across multiple countries and currencies under GDPR and other data protection regimes.
• Experience with supplier management, procurement, licensing, budgeting and technology business cases, plus hands-on Apex, SOQL and Lightning Web Components development.

Culture & Benefits

• Collegiate, collaborative environment across External Relations and the wider organization.
• Culture emphasizing transparency, accountability, integrity, service, equality and the IRC Way standards.
• Fully remote work with required in-person travel 3–5 times per year.
• Local employment contract, local salary scale and eligibility limited to countries where IRC operates and the candidate has the right to work.