Client Success Specialist, Media Measurement (Analyst, Measurement Success), US

Location: New York, NY, United States; hybrid

Salary: USD 70,000–75,000 yearly

Company

hirify.global is a research technology company providing a programmatic marketplace and software for survey research, digital advertising measurement, and campaign effectiveness analysis.

What you will do

• Manage and execute digital advertising effectiveness research projects using hirify.global’s Measurement products.
• Communicate with clients through written correspondence, reporting discussions, trainings, troubleshooting, and live meetings.
• Explain brand lift methodology, product features, limitations, best practices, and technical concepts in clear client-friendly language.
• Train customers in the advertising and media industries on cross-platform campaign measurement software.
• Compile and analyze data from hirify.global software, Databricks, Excel, Qualtrics, and Salesforce.
• Coordinate concurrent projects, manage deliverables, identify challenges, and collaborate with Sales, Product, and Support to improve customer outcomes.

Requirements

• BA/BS degree.
• 1–3 years of experience in project management, customer success, account management, client services, or related client-facing work.
• Strong communication skills and the ability to explain complex or technical information simply and directly.
• Comfort speaking with clients through teleconferencing tools such as Zoom, Google Meet, or Teams.
• Proficiency in Excel, including Pivot Tables, VLOOKUP, and advanced formulas and features.
• Advanced problem-solving and critical-thinking skills.
• Strong work ethic, self-motivation, accountability, attention to detail, willingness to learn, flexibility, and a team-oriented mindset.

Nice to have

• Knowledge of the digital media ecosystem and digital campaign design and execution.
• Experience in advertising operations, adtech, or market research technology.
• Experience using AI tools and Model Context Protocol integrations for product capabilities, workflow improvement, data querying, or analysis.
• Survey design or programming experience with Qualtrics, SurveyMonkey, Alchemer, or similar tools.
• Microsoft Excel certification, market research coursework, or knowledge of statistical concepts and methodology.

Culture & Benefits

• Full-time role within a collaborative, accountable, innovative, and inclusive culture.
• Work with teams and customers across global offices and borders.
• Candidate information is handled confidentially according to EEO guidelines.
• hirify.global provides guidance on the use of AI during the interview and hiring process.