Client Success Manager (Advertising)

Location: Hybrid role based in the New York headquarters; typically in the office 3 days per week.

Hourly base pay: $44.48–$46.71 USD.

Company

hirify.global is part of The New York Times, an independent journalism and digital media organization whose advertising team delivers print and digital advertising products.

What you will do

• Manage customer success, retention, and high-touch account management for a key set of advertising clients and agencies.
• Own the sales process from pre-sale through post-sale, including RFPs, renewals, client deals, and campaign lifecycle management.
• Lead pre- and post-launch workflows for digital and print advertising campaigns, coordinating with Research, Ad Operations, Sales Development, Ad Products, and Content Studio.
• Manage client communications, status reports, feedback, performance meetings, and timely resolution of campaign issues.
• Track account financials, internal progress, Salesforce pipeline accuracy, client expectations, and pre-launch execution.
• Contribute to strategic and creative brainstorming, business development, workflow optimization, and best-practice development.

Requirements

• Bachelor’s degree.
• At least 2 years of digital or print advertising/media experience.
• Proficiency with Google Docs, PowerPoint, Excel, and Salesforce.
• Experience managing multiple deadlines and priorities simultaneously.

Nice to have

• Digital media experience or experience in a digital product organization.
• Experience with team communication tools such as Slack.

Culture & Benefits

• Hybrid work arrangement with regular office attendance in New York.
• The position is represented by the NewsGuild of NY.
• Depending on the role, U.S. employees may be eligible for annual bonus and restricted stock.
• Benefits may include medical, dental, and vision coverage; flexible spending accounts; 401(k) matching; employee stock purchase plan; paid vacation and sick days; paid parental leave; tuition reimbursement; and professional development programs.
• The New York Times is an equal opportunity employer and provides reasonable accommodations as required by law.