Principal Partnerships Manager (AI)

Location: Dublin, Ireland; hybrid work with employees expected to be in the office at least three days per week; regular travel across the EMEA region

Company

Fin.ai, part of Salesforce, develops an AI customer agent that autonomously resolves customer support conversations across service, sales, and ecommerce.

What you will do

• Own Fin's partner portfolio across priority EMEA markets, including systems integrators, cloud resellers, and local consulting partners.
• Design and run joint go-to-market programs with consulting firms and customer experience implementation partners.
• Connect partner activity to regional sales pipeline through account mapping, warm introductions, and deal support.
• Coordinate cloud reseller and consulting partners around shared enterprise opportunities.
• Build senior-level relationships with partner leadership and represent Fin in the EMEA partner and customer experience community.
• Track partner-sourced and partner-influenced pipeline, support partner-led implementations, vet inbound requests, and localize regional programs.

Requirements

• 8+ years of experience in partnerships, channel, or alliances roles within enterprise SaaS, cloud, or customer experience/customer support software.
• Hands-on experience managing both cloud reseller and consulting partnerships.
• Strong pipeline-generation instincts and the ability to connect partner activity to closed revenue.
• Ability to collaborate effectively with direct sales teams and support their sales objectives.
• Credibility with senior partner executives and ability to coordinate day-to-day work with partner marketing teams.
• Experience operating in fast-moving, high-growth environments where processes are still being developed.
• Familiarity with the EMEA market landscape and willingness to travel regularly across the region.
• Operational rigor when managing multiple live partner relationships in parallel.
• Genuine curiosity about AI and willingness to use AI tools to work more efficiently.

Culture & Benefits

• Hybrid working policy combining office collaboration with flexibility to work from home.
• Benefits and resources supporting health, wellbeing, family, time away, and financial security, with offerings varying by location.
• Open and accepting work environment focused on collaboration and shared goals.
• Equal opportunity employment and merit-based recruiting, compensation, promotion, and development.