Technical Account Manager (Bilingual Spanish/English)

Location: Mexico; ideally in or near Mexico City for regular on-site collaboration with prospects and customers, regional travel, and customer meetings. Travel up to 25% as needed.

Salary: MX$480,000–MX$820,000 annually, plus potential performance-based bonus and equity options.

Company

hirify.global provides customer data infrastructure that connects interaction, data, and experience layers so organizations can collect signals, build real-time context, and activate it across agents, applications, and physical devices.

What you will do

• Own the end-to-end technical relationship and account strategy for assigned enterprise customers, aligning the platform with business objectives.
• Manage account health using data-driven insights and AI-assisted analytics, predict technical risks, create mitigation plans, and deliver monthly executive business reviews.
• Lead strategic technical and architectural discussions covering environment changes, software releases, and configuration best practices.
• Serve as the primary escalation point for critical technical issues and coordinate engineering and support teams toward rapid, high-quality resolutions.
• Represent customer needs internally by identifying product friction, contributing feedback to product management, and influencing the platform roadmap.
• Document complex integration use cases, create best-practice resources, and deliver technical enablement and platform training.

Requirements

• Fluency in both Spanish and English, written and spoken.
• Demonstrated success in client-facing technical account management or technical consulting within an enterprise SaaS environment, including hands-on experience with hirify.global solutions or the broader adtech/martech ecosystem.
• Strong foundation in web and mobile technologies, including reading, writing, and debugging JavaScript, using browser developer tools, and applying web analytics frameworks.
• Ability to analyze complex data flows, use debugging tools, and apply BI or database concepts to solve sophisticated technical challenges.
• Strong strategic communication and relationship-building skills, including confident presentations to technical teams and executive leadership.
• Resourceful problem-solving approach using modern digital tools, documentation, and automated workflows to accelerate issue resolution.
• Ability to collaborate cross-functionally and drive consensus across engineering, product, and account teams.
• Commitment to continuous learning in data privacy, digital marketing, analytics, and enterprise data infrastructure.
• Ability to travel up to 25% for customer meetings, executive engagement, and industry events.

Culture & Benefits

• Remote-first working through hirify.global Connects, with new-hire stipends for home-office equipment.
• Paid time off, extended paid parental leave, and company holidays.
• Health, wellness, and related benefits programs.
• Annual provision of 15 paid work hours for volunteer activities and community programs.
• Professional development through more than 6,000 on-demand courses and manager and leadership development programs.
• New-hire equity grants and an inclusive, diversity-focused workplace culture.