Technical Account Manager (Federal Cybersecurity SaaS)

Location: Remote or hybrid in the United States, with travel of up to 20% to customer sites.

Base salary: $130,000–$160,000 annually, plus a 10% annual performance bonus.

Company

hirify.global is a high-growth cybersecurity SaaS company providing a virtual workspace platform that enables secure access to enterprise applications and data from mobile devices without storing data on the endpoint. The platform serves federal and regulated markets and holds IL5, FedRAMP High, NIAP Common Criteria, NSA CSfC, and CMMC 2.0 Level 2 certifications.

What you will do

• Serve as the primary technical contact and trusted advisor for a portfolio of commercial and federal customers.
• Guide deployments, configuration, onboarding, upgrades, and releases across cloud, on-premises, and hybrid environments.
• Advise on identity and access integrations, including SSO, SAML, PIV/CAC, directory services, application delivery, device policies, and network configuration.
• Own technical escalations, platform health reviews, technical QBR content, and issue resolution with Support, Engineering, Product, Sales, and Customer Success.
• Provide configuration evidence and documentation for ATO, accreditation, and compliance reviews.
• Train customer administrators and systems integrators, create reusable runbooks and deployment guides, surface customer feedback, and support expansion and renewals.

Requirements

• 5+ years of experience in technical account management, solutions engineering, or a similar post-sale technical role in B2B SaaS or cybersecurity.
• Hands-on enterprise IT and security experience, including identity and access management, SSO, SAML, MFA, networking, and Linux or Windows administration.
• Experience deploying or supporting cloud-based solutions on AWS, Azure, or government cloud environments.
• Experience managing escalations across enterprise or government account portfolios.
• Ability to explain technical topics clearly to administrators, security teams, and executives.
• Proficiency with Salesforce, Jira, and Confluence.
• Must be authorized to work in the United States without visa sponsorship.
• Active Secret clearance required, with the ability to obtain TS clearance.

Nice to have

• Experience supporting the Department of War, Intelligence Community, or federal civilian agencies.
• Familiarity with FedRAMP, NIST SP 800-53, DISA STIGs, DoD Zero Trust, or CMMC.
• Experience with mobile, BYOD, VDI, MDM such as Intune or Workspace ONE, or zero trust deployments.
• Security or cloud certifications such as Security+, CISSP, AWS, or Azure.
• Experience at a high-growth SaaS company.

Culture & Benefits

• Full-time employment with medical, dental, and vision insurance.
• Parental leave, life insurance, and disability benefits.
• 401(k) plan with employer matching contributions vesting from the first day.
• Performance bonus primarily contingent on company-wide performance.
• Values include urgency, focus on customer outcomes, ownership, accountability, coachability, humility, and creativity.