Corporate Account Manager Lead (AI)

Location: Remote-first, anywhere in the U.S.; must be able to operate between GMT-4 and GMT-7. New York or San Francisco office access is available but not required.

Company

ElevenLabs is an AI research and product company developing voice, speech, music, image, video, and conversational AI platforms for consumers and businesses.

What you will do

• Lead, coach, and develop the Corporate Account Management team while owning quota performance, retention, expansion, and cross-sell outcomes.
• Build a revenue-focused culture covering renewals, expansions, cross-sells, and measurable customer value.
• Design scalable playbooks for renewals, expansion, adoption, and success across hundreds of accounts.
• Embed AI agents and automation into Account Management workflows and drive AI adoption across the team.
• Set the Corporate segment’s structure, staffing, and operating direction in partnership with RevOps, Comp/Finance, and CX leadership.
• Represent customer needs in discussions about product roadmap, tooling, and revenue strategy.

Requirements

• 5+ years of experience in Account Management, Sales, Customer Success, or post-sales roles within SaaS, ideally with exposure to high-volume, transactional, or corporate-segment books of business.
• Proven success owning and exceeding revenue targets, including renewals, expansion, NRR/GRR, and cross-sell.
• 2+ years of direct people leadership experience managing AMs or CSMs, driving team quota, and developing talent through coaching and enablement.
• Deep AI fluency, including daily use of AI tools and understanding of AI agents and automation.
• Strong player-coach mindset with the ability to manage accounts directly while leading others.
• Expertise in post-sales methodologies such as success planning, adoption frameworks, and ROI storytelling for high-volume scaled motions.
• Strategic operational thinking across segmentation, playbook design, and processes at scale.
• Strong analytical and operational skills, including performance analysis, workflow optimization, and forecasting across a large book of business.

Nice to have

• Hands-on experience with ElevenLabs, Salesforce, Gong, Lemlist, or Sigma.
• Ability to improve data quality, visibility, and usage insights across the team.

Culture & Benefits

• High-velocity environment with rapid experimentation, autonomous teams, and minimal bureaucracy.
• AI-first culture focused on applying AI across the company.
• Remote-first work with a monthly co-working stipend when not located near a main hub.
• Annual discretionary stipend for professional development.
• Annual discretionary stipend for meeting colleagues and company-wide offsites.