Associate Property Claim Representative

Location: Hybrid, based in Chantilly, Virginia, with other locations in Alexandria and Arlington; remote work from a primary residence is combined with work at residential and commercial sites or the nearest hirify.global office. Extensive travel, including overnight stays, may be required.

Annual base salary: $53,800–$88,800, plus eligibility for performance-based cash incentive awards.

Company

hirify.global is a property-casualty insurer focused on customers, communities, innovation, and collaboration.

What you will do

• Complete virtual, classroom, and on-the-job training in insurance policies, claim processes, systems, and procedures.
• Review, investigate, and document first-party property claims under direct supervision while gathering information from policyholders, claimants, witnesses, and third-party providers.
• Analyze leases, contracts, bylaws, and other documents; determine coverage for building damage under policy terms.
• Assess damage to buildings and contents and prepare written or computer-assisted estimates.
• Communicate professionally with customers, claimants, and internal stakeholders and maintain accurate claim records.
• Inspect dwellings and structures, including roofs, attics, crawl spaces, and confined areas; carry, set up, and climb ladders weighing approximately 38–49 pounds.

Requirements

• High School Diploma or GED and at least one year of customer service experience.
• Valid driver's license.
• Bachelor's Degree is preferred as part of the ideal candidate profile.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain and maintain an active adjuster license where required by state law.
• Proficiency in Microsoft Word, Excel, and Outlook; willingness to learn claims management and estimating software.
• Strong verbal and written communication, sound judgment, effective decision-making, customer service, attention to detail, organization, and ability to manage multiple priorities.
• Basic conflict resolution skills and willingness to learn techniques for productive discussions and negotiations.
• Openness to continuous learning, including AI and digital transformation, and ability to adapt to new technologies, system upgrades, and digital tools.

Nice to have

• Bachelor's Degree.
• Previous customer service or insurance internship or work experience.

Culture & Benefits

• The training and development program typically lasts 9–12 months and supports progression toward independent claims handling.
• Insurance licenses and/or a UAS Remote Pilot Certification must be acquired and maintained within three months of starting, as required by federal, state, and hirify.global rules.
• Health coverage is available from the first day for eligible employees and family members.
• Benefits include 401(k) matching up to the first 5% of eligible pay, a hirify.global-funded pension plan, and a student-loan savings program.
• Benefits include at least 20 paid days off annually, nine company holidays, wellness and mental-health resources, and volunteer and matching-gift programs.