Property Claims Field Adjuster II

Location: Field, Oklahoma, United States; field inspections at least 50% of work time, including travel to customers' homes and multiple locations. Flexible shifts and occasional overtime may be required.

Salary: USD $76,829–$142,213 per year. State-specific pay scales of $62,860–$116,356 apply in UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, and WV.

Company

An insurance organization focused on helping customers recover from unexpected events and providing property claims services.

What you will do

• Investigate and resolve moderate-complexity homeowner property claims involving fire, water, weather, and other losses.
• Conduct on-site inspections, including photographs, measurements, recorded interviews, coverage investigations, and repair estimates.
• Handle virtual claims using imagery and video technology in collaboration with vendors and insureds.
• Compare investigation findings with policy terms, determine coverage, establish reserves, and negotiate settlements within authority limits.
• Communicate with insureds and representatives by phone, email, text, and written correspondence while meeting Department of Insurance requirements.
• Manage claim inventories, expenses, workload priorities, and files handled by independent adjusters through resolution.

Requirements

• Valid driver's license.
• Ability to obtain state-specific property claims licensing as required.
• Successful completion of the formal property claims training program.
• Prior experience with estimating software such as Xactimate.
• Experience in property claims, customer service, construction, restoration, or mitigation.
• Clear and professional written and verbal communication.
• Ability to work independently with limited or no supervision while investigating, evaluating, estimating, negotiating, and resolving claims.
• Strong decision-making, negotiation, organization, time management, and prioritization skills.
• Ability to use new technology and transition between physical, video, and photo inspections; ability to climb ladders, inspect roofs, attics, and crawl spaces, and lift and carry up to 50 pounds.
• Ability and willingness to work flexible shifts, occasional overtime, and travel between multiple locations, including outside normal business hours.

Nice to have

• Bachelor's degree or equivalent combination of education and experience.
• 3–5+ years of equivalent industry experience.
• Bilingual ability.
• Prior military experience.

Culture & Benefits

• Paid vacation, sick time, company holidays, and volunteer hours.
• Incentive bonus programs, including potential holiday, referral, and performance-based bonuses.
• Medical, dental, vision, life, and pet insurance.
• 401(k) retirement savings plan with company match.
• Education assistance, professional development, promotional opportunities, and recognition programs.
• Health and wellbeing resources, including mental wellbeing therapy or coaching and childcare and eldercare resources.

Hiring process

• An in-person interview may be required.
• The property claims training program may take place in person, virtually, or through a combination of both.