Global Market Engagement Senior Analyst (Healthcare)

Location: Remote, based in Kuala Lumpur, Malaysia; predominantly local business hours with flexibility required to support global stakeholders across time zones. International travel of up to 10% may be required.

Company

Cigna Healthcare, a division of hirify.global, supports customers in navigating the healthcare system and improving health outcomes through information and insight.

What you will do

• Support provider market engagement initiatives that contribute to client retention, sales effectiveness, provider differentiation, and commercial growth.
• Manage assigned projects, workstreams, governance activities, action plans, reporting, dashboards, scorecards, and recurring communications.
• Coordinate across Commercial, Client Management, Broker, Health Organization, Network, Clinical, Data & Analytics, Technology, and Strategy & Transformation stakeholders.
• Lead provider-related contributions to RFPs, bids, tenders, finalist opportunities, client retention activities, and strategic account initiatives.
• Develop presentations, briefing documents, training materials, market messaging, network capability materials, value propositions, and commercial enablement content.
• Support client escalations, root cause analysis, provider performance reporting, market research, competitive intelligence, process improvement, and operational effectiveness.

Requirements

• Bachelor’s degree in business, healthcare administration, communications, marketing, public relations, health policy, or a related field.
• At least three years of healthcare industry experience, preferably in international health insurance, provider relations, provider network management, client or account management, commercial support, or healthcare operations.
• At least one year of experience supporting clients, customer-facing programs, commercial operations, account management, or stakeholder engagement initiatives.
• Experience managing projects, workstreams, reporting, communications, stakeholder engagement, or customer-focused operational support.
• Experience collaborating across multiple functions within a matrix organization and supporting client retention, RFP processes, sales enablement, provider relations, commercial support, or strategic growth.
• Strong analytical, reporting, project management, organizational, communication, presentation, and problem-solving skills.
• Experience creating stakeholder communications, client-facing materials, training content, and executive-ready deliverables.
• Experience with Microsoft Office, SharePoint, reporting platforms, collaboration tools, and content management systems.
• Fluency in English is required. Ability to work across international markets, cultures, functions, and time zones is required.

Nice to have

• Experience with international healthcare systems, international health insurance products, or global provider networks.
• Additional language capabilities.

Culture & Benefits

• Remote work from Kuala Lumpur, Malaysia, with predominantly local business hours and flexibility for global stakeholder support.
• Work in a global, matrixed organization across multiple functions, markets, cultures, and time zones.
• International travel of up to 10% for client, broker, conference, and business meeting requirements.
• Responsibilities include continuous improvement, operational excellence, knowledge sharing, onboarding, and employee engagement initiatives.