Customer Insights Analyst, Digital Solutions

Location: Hybrid position requiring three days per week in the office; preferred locations include Boston, MA, Bethlehem, PA, New York, NY (Hudson Yards), Stamford, CT, or another Guardian office location. Up to 10% travel may be required.

Salary: $103,450.00–$169,960.00 base pay, with potential eligibility for annual, sales, or other incentive compensation.

Company

hirify.global provides insurance, group benefits, benefits administration, and digital solutions.

What you will do

• Analyze self-service utilization, customer engagement, satisfaction, integration data, platform adoption, operational performance, and compliance metrics.
• Build dashboards, reports, visualizations, and KPIs that support data-driven business decisions.
• Define reporting requirements with business leaders and present findings and recommendations to senior leadership.
• Audit data exchanges, integrations, APIs, and EDI transactions to identify discrepancies and protect data integrity.
• Improve reporting processes, controls, tools, automation, and data analysis efficiency.
• Collaborate with Product, Engineering, Benefits Administration, Digital Solutions, Channel Managers, and operational teams.

Requirements

• Bachelor's degree in Business Analytics, Data Analytics, Information Systems, Statistics, Economics, Finance, Computer Science, or a related field.
• 5+ years of experience in data analysis, business intelligence, reporting, or a related analytical role.
• Experience working with large datasets and translating findings into actionable business insights.
• Strong proficiency with Excel, SQL, and data analysis methodologies.
• Experience building reports, dashboards, and visualizations with Tableau, Power BI, or similar platforms.
• Strong analytical, problem-solving, and critical-thinking skills with close attention to detail.
• Ability to communicate complex data concepts to technical and non-technical audiences.
• Must be legally authorized to work in the United States without current or future employer sponsorship.

Nice to have

• Experience in insurance, benefits administration, payroll, HR technology, or SaaS environments.
• Knowledge of group benefits products and enrollment processes.
• Understanding of EDI, API integrations, and enterprise data exchange processes.
• Familiarity with ACA, COBRA, and benefits-related compliance standards.
• Experience with Python and/or data transformation, extraction, and reporting tools.
• Experience supporting product, customer experience, or digital transformation initiatives.

Culture & Benefits

• Full-time employment with contemporary, supportive, flexible, and inclusive benefits and resources.
• Skill-building, leadership development, and philanthropic opportunities.
• Career growth in an environment focused on diverse colleagues and high ethical standards.
• Benefits apply to eligible full-time employees.