Customer Service Analyst (Supply Chain)

Location: Hybrid, PH GBS Manila, Philippines

Company

hirify.global is a global tire manufacturer employing approximately 63,000 people and operating 48 manufacturing facilities in 19 countries.

What you will do

• Receive and accurately process customer orders throughout the Order-to-Cash cycle.
• Provide updates on product availability, delivery schedules, and shipment status, and guide customers through ordering and e-ordering channels.
• Handle first-contact customer inquiries, log and follow up on unresolved issues according to service standards.
• Enter and resolve claims in the Quality Management module.
• Support basic logistics, billing, and pricing issue resolution, including offering product alternatives.
• Coordinate with Sales, Logistics, and Finance and execute actions aligned with business growth plans.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field, or equivalent practical experience.
• 1–3 years of experience in customer service, order management, supply chain, or logistics.
• Excellent verbal and written communication skills for interaction with customers, suppliers, and internal teams.
• Strong customer service mindset and ability to resolve basic inquiries efficiently.
• Detail-oriented approach to order, billing, and delivery-update accuracy.
• Ability to collaborate with logistics, finance, and sales teams.
• Proficiency in MS Office.

Nice to have

• Hands-on exposure to ERP systems such as SAP or CRM/ticketing tools.
• Basic ERP knowledge.

Culture & Benefits

• Full-time employment in a hybrid workplace.
• Customer-focused work supporting service quality, customer loyalty, and business growth.
• Collaboration across customer service, Sales, Logistics, Finance, and supplier teams.
• Equal employment opportunity for qualified applicants.