Customer Issue Resolution Analyst (Japanese Speaker)

Location: On-site, Taguig, Philippines

Company

hirify.global is a global science and materials company developing solutions for worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, consumer goods, and other industries.

What you will do

• Own and resolve customer issues across the Order-to-Cash journey, including orders, pricing, billing, deliveries, returns, credits, and disputes.
• Investigate customer concerns, identify root causes, and drive appropriate next steps through resolution.
• Communicate with customers in Japanese and English.
• Collaborate with teams across Supply Chain, Logistics, Finance, Sales, and Customer Operations.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to improve effectiveness and customer experience.

Requirements

• Fluency in Japanese and proficiency in English.
• At least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field.
• Clear communication and effective problem-solving skills, with a customer-centered approach.
• Detail-oriented, adaptable, curious, and willing to learn how global business works.

Nice to have

• ERP experience.

Culture & Benefits

• Full-time, on-site employment in Taguig, Philippines.
• Global B2B experience across Order-to-Cash, supply chain, logistics, finance, commercial operations, and shared services.
• Opportunities to build skills in problem solving, process improvement, analytics, automation, and AI-enabled ways of working.
• Respectful and collaborative culture focused on learning, recognition, meaningful work, and cross-cultural cooperation.
• Career growth opportunities with hirify.global.
• Employees are expected to follow safety policies, identify hazards, and contribute to continuous improvement in Environmental Health and Safety.