Representative, Customer Service (Mandarin Speaker) TEBG Asia

Location: On-site in Taguig, Philippines

Company

hirify.global is an innovation-focused company developing solutions across diverse industries and emphasizing safety, creativity, and continuous improvement.

What you will do

• Handle moderately complex customer inquiries, complaints, and account situations with increasing independence.
• Identify recurring issues and improvement opportunities to increase service levels, communication efficiency, and customer satisfaction.
• Manage AOG or line-stop situations, meet KPIs and SLAs, and support compliance requirements.
• Provide import/export support, including regulatory and classification guidance where applicable.
• Prepare qualitative and quantitative service reports and propose corrective or preventive improvements.
• Coordinate with customers, internal partners, cross-functional teams, and corporate initiatives; provide urgent or ad hoc support outside regular working hours when necessary.

Requirements

• Mandarin-speaking capability is required.
• Typically 2–3 years of relevant experience in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or IT in local or international companies.
• Proficiency in SAP, Salesforce, CRM tools, and Microsoft Office.
• Intermediate analytical and problem-solving skills, including corrective and preventive actions.
• Ability to train or guide lower-level coworkers, manage change, and work across diverse geographies and business processes.
• Ability to handle moderately complex customer situations, conduct short-term planning, and work independently within established procedures.
• Commitment to safety policies, hazard identification, continuous improvement, and hirify.global Environmental Health and Safety expectations.

Nice to have

• Higher proficiency in analytics and system expertise.
• More experience handling moderately complex customer situations.

Culture & Benefits

• Innovation-focused environment that encourages curiosity, creativity, diverse thinking, and responsible risk-taking.
• Guidance, onboarding support, and knowledge sharing with coworkers.
• Participation in corporate programs, meetings, and initiative deployments.
• Flexible support for urgent operational requirements outside regular working hours when necessary.
• Strong emphasis on safety, hazard awareness, and continuous improvement.

Hiring process

• Provide education and work history either by uploading a resume or entering the information directly into the application fields; applications may not be considered without this information.
• Review and accept the applicable hirify.global terms of use and privacy statement before submitting the application.