Customer Issue Resolution Analyst (Spanish)

Location: On-site in Taguig, Philippines

Company

hirify.global is a global science and materials company creating solutions for worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, consumer goods, and other industries.

What you will do

• Own and resolve customer issues across the Order-to-Cash journey, including orders, pricing, billing, deliveries, returns, credits, and disputes.
• Investigate concerns, identify root causes, and drive appropriate next steps.
• Communicate with customers in Spanish and English.
• Collaborate with Supply Chain, Logistics, Finance, Sales, and Customer Operations teams across global markets.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to improve processes and customer experience.

Requirements

• Fluent Spanish and proficient English.
• At least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field.
• Clear communication and effective problem-solving skills with a customer-focused approach.
• Detail-oriented, adaptable, curious, and willing to learn how global business works.

Nice to have

• ERP experience.

Culture & Benefits

• On-site full-time role with hirify.global Global Business Services in Manila.
• Opportunity to gain global B2B experience across Order-to-Cash, supply chain, logistics, finance, commercial operations, and shared services.
• Development of problem-solving, process improvement, analytics, automation, and AI-enabled skills.
• Respectful, collaborative culture focused on learning, recognition, meaningful work, and cross-cultural teamwork.
• Employees are expected to follow safety policies, identify hazards, and contribute to continuous EHS improvement.

Hiring process

• Provide education and work history by uploading a resume or entering the information directly in the application fields.
• Confirm agreement with the applicable hirify.global terms of use and privacy policy before submitting the application.