Customer Issue Resolution Analyst (Italian Speaker)

Location: On-site, Taguig, Philippines

Company

hirify.global is a global science and materials company creating solutions for worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, and consumer goods.

What you will do

• Own and resolve customer issues across the Order-to-Cash journey, including orders, pricing, billing, deliveries, returns, credits, and disputes.
• Investigate concerns, identify root causes, connect the relevant teams, and drive issues to resolution.
• Communicate with global B2B customers and business partners in Italian and English.
• Collaborate with Supply Chain, Logistics, Finance, Sales, and Customer Operations teams to improve customer experience.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to improve operational effectiveness.
• Contribute to a strong Environmental Health and Safety culture by following policies, identifying hazards, and supporting continuous improvement.

Requirements

• Fluent Italian and proficient English are required.
• At least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field.
• Clear communication, effective problem-solving, customer focus, attention to detail, adaptability, curiosity, and willingness to learn how global business works.

Nice to have

• ERP experience.

Culture & Benefits

• On-site full-time role within hirify.global Global Business Services in Manila.
• Global B2B experience across Order-to-Cash, supply chain, logistics, finance, commercial operations, and shared services.
• Opportunities to develop problem-solving, process improvement, analytics, automation, and AI-enabled ways of working.
• Respectful, collaborative, multicultural environment emphasizing learning, recognition, meaningful work, and career growth.

Hiring process

• Provide education and work history either by uploading a resume or entering the information directly into the application fields; otherwise, the application may not be considered.
• Confirm agreement with the applicable hirify.global terms of use and privacy policy before submitting the application.