Representative, Customer Service (Mandarin) SIBG Asia

Location: On-site in Taguig, Philippines

Company

hirify.global develops innovative solutions across diverse business and operational areas.

What you will do

• Handle moderately complex customer inquiries, complaints, AOG situations, and line stop situations with increasing independence.
• Identify recurring issues and improvement opportunities to strengthen service levels, communication, efficiency, and customer satisfaction.
• Meet KPIs, SLAs, and compliance requirements while supporting import/export activities, including regulatory and classification guidance where applicable.
• Prepare moderately complex qualitative and quantitative service reports and propose improvements.
• Support cross-functional process changes, corporate programs, meetings, initiative deployments, and business transformation efforts when assigned.
• Provide flexible support for urgent or ad hoc customer, business, or operational requirements outside regular working hours when necessary.

Requirements

• Mandarin language capability is required.
• Typically 2–3 years of relevant experience in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or IT in local or international companies.
• Proficiency in SAP, Salesforce, CRM tools, and MS Office.
• Stronger customer service discipline knowledge, including product, market, system, and process expertise.
• Analytical and problem-solving skills, including corrective and preventive actions.
• Ability to train others, manage change, and work across diverse geographies and business processes.
• Ability to work independently within established procedures, handle moderately complex matters, and consult a supervisor mainly for exceptions or problem areas.

Nice to have

• Higher proficiency in analytics and system expertise.
• Additional experience handling moderately complex customer situations.

Culture & Benefits

• Full-time, on-site employment in Taguig, Philippines.
• Work within hirify.global’s performance culture and values, with opportunities to share best practices and support lower-level coworkers.
• Contribute to environmental health and safety by following safety policies, identifying hazards, and supporting continuous improvement.

Hiring process

• Provide education and work history either by uploading a resume or entering the information directly into the application fields; applications may not be considered without this information.
• Review and accept the applicable hirify.global terms of use and privacy policy before submitting the application.