CRM Executive (Braze)

Location: Fully remote across the UK

Salary: £38,000–£45,000 per annum

Company

In-house marketing function supporting a portfolio of live entertainment brands and festivals across multiple markets.

What you will do

• Build, launch and optimise email and SMS campaigns, templates, audience segments and automated customer journeys in Braze.
• Coordinate CRM platform migrations, including campaign builds, data imports and troubleshooting.
• Work with marketing leads and festival stakeholders to plan campaigns, agree timelines and coordinate event-related activity.
• Contribute to CRM strategy and identify opportunities to improve audience engagement and campaign performance.
• Manage multiple brands, competing priorities and ad hoc requests from planning through delivery.

Requirements

• Hands-on Braze experience, ideally including email builds, campaign templates, Canvas journeys and audience segmentation.
• Broad understanding of CRM strategy, campaign execution and multi-channel marketing, combined with practical technical skills.
• Ability to work autonomously, solve problems independently and take initiative.
• Strong organisation and time management skills, with the ability to manage several campaigns and stakeholders against tight deadlines.

Nice to have

• Experience in live entertainment, events or an agency environment, particularly supporting multiple brands or clients simultaneously.

Culture & Benefits

• Fully remote working from anywhere in the UK, with independent workload management.
• Ownership of campaigns and influence over CRM operations across multiple brands.
• Varied work across festivals, audiences and markets.
• Opportunity to establish processes and improve ways of working in a growing centralised marketing function.
• Scope to develop CRM, strategic, project management and stakeholder management skills.
• Equality of opportunity and a non-discriminatory working environment.