Manager - Inside Sales

Location: Dubai, United Arab Emirates; onsite

Company

Operates high-traffic online classified platforms serving users across the UAE through a portfolio of established brands.

What you will do

• Train, mentor, and lead Sales Account Managers, telesales executives, and coordinators.
• Set and track team sales targets, productivity standards, service levels, and client-conversion goals.
• Develop team members through coaching, feedback, skill checks, and training opportunities.
• Support hiring and onboarding, answer team questions, resolve problems, and monitor quality and guideline compliance.
• Run team meetings, promote adherence to company regulations, and share detailed performance reports.
• Prepare monthly, quarterly, and annual sales forecasts while handling customer inquiries, complaints, and occasional client visits.

Requirements

• Bachelor’s degree preferred.
• At least 2 years of telesales experience and 4+ years managing telesales or sales executive teams.
• Hands-on experience with Zendesk, CRM systems, and MS Excel; Salesforce is a plus.
• Analytical thinking and strong organisational skills.
• Leadership, interpersonal, and team management skills.
• Result-oriented problem-solving skills, including the ability to use creative and flexible solutions aligned with company targets.
• Ability to listen and communicate effectively with the team while providing open and honest feedback.

Culture & Benefits

• Fast-paced, high-performing, and multicultural environment with more than 60 nationalities.
• Competitive tax-free salary.
• Comprehensive health insurance.
• Annual air ticket allowance.
• Employee discounts with multiple vendors across the Emirates.
• Rewards, recognition, and learning and development opportunities.