Account Management Specialist (Fintech)

Location: UAE

Workplace: Hybrid

Company

hirify.global is a fintech company providing flexible online and in-store payment solutions for shoppers, brands, and small businesses across the GCC region.

What you will do

• Manage a portfolio of strategic and enterprise merchants, driving retention, growth, product adoption, and long-term partnerships.
• Build relationships with decision-makers, act as a trusted advisor, and develop account growth plans aligned with merchant and commercial objectives.
• Drive revenue through upselling, cross-selling, product expansion, pipeline generation, and commercial discussions.
• Analyze merchant performance, transaction trends, conversion metrics, and product adoption; prepare dashboards, reports, portfolio reviews, and business presentations.
• Lead strategic initiatives, product launches, process improvements, automation, and merchant experience enhancements with cross-functional teams.
• Own complex merchant escalations, coordinate stakeholders, and drive timely solutions to business risks and performance issues.

Requirements

• Bachelor’s degree in Business, Marketing, Finance, Economics, or a related field.
• 3–5+ years of experience in Account Management, Customer Success, Partnerships, Business Development, or a similar client-facing role.
• Proven experience independently managing enterprise or strategic accounts.
• Strong commercial mindset with demonstrated success in revenue growth, upselling, and cross-selling.
• Advanced analytical skills, including interpreting data, identifying trends, and translating insights into business recommendations.
• Experience conducting portfolio and business reviews and presenting performance insights to senior stakeholders.
• Strong stakeholder management, negotiation, and relationship-building skills, with the ability to manage multiple strategic priorities.
• Experience collaborating cross-functionally with Product, Marketing, Operations, Finance, and Technical teams.
• Advanced proficiency in Excel or Google Sheets and experience with Tableau, Power BI, or similar analytics tools.

Nice to have

• Experience in fintech, payments, BNPL, e-commerce, or technology industries.

Culture & Benefits

• Flexible working hours and a hybrid workplace.
• Autonomy and responsibility from day one.
• Participation in the employee stock options program.
• Health insurance.
• Flexi Perks allowance for health, well-being, education, or professional development.

Hiring process

• Application review followed by an HR call at hirify.global.
• Technical interview at hirify.global followed by a final interview.