Technical Account Manager (Technical Advisory)

Location: Remote, Germany

Company

hirify.global develops hirify.globalQube, a platform for continuous code quality, security analysis, verification, and governance used by enterprise development organizations.

What you will do

• Drive hirify.global adoption, account maturity, customer satisfaction, and retention while establishing hirify.global as a trusted technical advisor.
• Identify customer technical pains and adoption inhibitors, create remediation plans, and advocate internally for product or functional gap resolution.
• Promote continuous code quality and security practices, educate developers and managers, and support customer sponsors in evangelizing the hirify.global ecosystem.
• Advise accounts on deployment and operational practices, execute deployment audits, identify gaps, and ensure the solution fits deployment size and DevOps criticality.
• Run Quarterly Business Reviews, contribute to account management plans, and develop technical strategies with Sales representatives.
• Track account progress, product development, roadmap updates, customer feedback, competitive positioning, and opportunities to improve maturity.

Requirements

• At least 5 years of practical experience in software development or DevOps engineering.
• At least 5 years of experience in pre-sales or post-sales customer-facing activities.
• Strong listening skills and the ability to formalize and abstract information expressed by customers and partners.
• Excellent presentation skills and strong written and verbal communication skills.
• Ability to work collaboratively, receive and provide feedback, and share knowledge.
• Strong attention to detail and a can-do attitude focused on challenging the status quo and contributing to improvements and innovation.
• Autonomy to run activities and plans with limited supervision.
• Applications submitted through agencies or third-party recruiters will not be considered.

Culture & Benefits

• Remote full-time role within a global organization with teams across multiple offices and hubs.
• Commitment to diversity, equity, inclusion, and equal employment opportunity.
• Accommodation support is available through the hiring contact.
• Employment offers are contingent on a comprehensive background check and reference verification before the start date.